Call Center Customer Service Rep

Full Time

Full Time

50 Mitchell Drive, New Haven, CT, US

The Call Center Customer Service Representative will take incoming telephone calls in a timely manner and respond to caller inquiries in a friendly, helpful and comprehensive manner. The Call Center Customer Service Representative will remain knowledgeable about and proficient at using the scheduling module of CS-HHC’s practice management system so that he/she can schedule patient appointments efficiently, and will also remain familiar with the requirements of CS-HHC’s Sliding Fee Program and the various health plans accepted by CS-HHC.

Responsibilities include but are not limited to:

• Greets patients and updates demographic information into the computer system. Ensures to treat patients and staff respectfully, courteously and appropriately.

• Schedules patients into available Provider/Clinician appointment openings. Ensures to schedule appointments according to established procedures and guidelines of the department.

• Verifies various types of insurance coverage as indicated by CS-HHC billing procedure customers with product and service information.

• Answers phones and responds to customer requests.

• Identifies, researches, and resolves customer issues using the computer system.

• Follows-up on customer inquiries that are not immediately resolved.

• Completes call logs and reports.

• Performs other duties as assigned.

Requirements

• High School Diploma/GED required.

• At least one (1) year of office or medical experience is preferred.

• Bi-lingual English/Spanish highly preferred.

• Excellent customer service skills with the ability to communicate effectively and in a confidential manner.

• Excellent interpersonal skills, organizational skills, and written and verbal communications skills are essential.

• Computer skills and data entry skills are required.

• Familiarity with Microsoft, Internet and E-mail is necessary.

• Ability to multitask while maintaining a calm, organized demeanor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.