Warranty technician

Join Xylem and Help Solve Water

At Xylem, we're a global water technology leader dedicated to addressing the world's most critical water challenges. Through innovative products, smart technologies, and a commitment to sustainability, we help communities and industries around the world manage water more effectively.

We're currently seeking a Warranty Technician to join our team. If you are mechanically inclined, detail-oriented, and passionate about diagnosing and resolving technical issues, we'd love to hear from you.

What You'll Do

As a Warranty Technician, you will play a critical role in evaluating, troubleshooting, and processing warranty claims for Xylem products. You'll work closely with customers, service teams, quality, engineering, and manufacturing partners to ensure timely resolution and continuous product improvement.

Key Responsibilities

• Inspect, diagnose, and evaluate returned products and components for warranty eligibility.
• Perform root cause analysis on equipment failures and document findings.
• Process warranty claims accurately and efficiently in company systems.
• Collaborate with engineering, quality, manufacturing, and customer support teams to resolve technical issues.
• Generate technical reports and maintain detailed service records.
• Identify recurring product issues and support corrective action initiatives.
• Ensure compliance with safety, quality, and operational standards.
• Provide technical support and recommendations to internal and external stakeholders.

What We're Looking For

Required Qualifications

• Associate degree in Mechanical Technology, Electrical Technology, Industrial Maintenance, or a related technical field, or equivalent experience.
• Experience troubleshooting mechanical, electrical, hydraulic, or electromechanical equipment.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office and service management systems.
• Ability to interpret technical drawings, schematics, and service documentation.
• Excellent communication and customer service skills.

Preferred Qualifications

• Previous experience in warranty administration, product repair, field service, or manufacturing environments.
• Experience with pumps, motors, controls, water treatment equipment, or industrial systems.
• Knowledge of root cause analysis methodologies and continuous improvement practices.
• Familiarity with ERP systems such as SAP.

Why Xylem?

At Xylem, your work has purpose. You'll be part of a mission-driven organization focused on creating advanced solutions that improve water security and sustainability worldwide.

We Offer