Field Representative Application Counselor

Job Description

Job Description

Field Representative Application Counselor

Hospital Support Services (HSS) – Baltimore, MD

Quick Overview (Easy Apply)

Pay: $100–$150 per completed case
Schedule: Flexible hours + weekly visit to Baltimore office
Type: Incentive-based, field work across Maryland hospitals

What You’ll Do:

• Help uninsured patients complete Medical Assistance (MA) applications in English and Spanish

• Collect and submit required documents (ID, income, bank information, etc.)

• Meet patients in hospitals or after discharge at agreed locations

• Support homeless patients in starting applications

• Enter cases weekly at the HSS Baltimore office

What We’re Looking For:

• Bilingual in English and Spanish required
  
  
• High school diploma (college or social services experience a plus)

• Strong organizational and communication skills

• Reliable transportation and a valid driver’s license

• Comfortable working independently with 50+ active cases

Impact: Help patients access critical healthcare coverage while supporting hospitals in receiving payment.

Full Job Description

Job Highlights

• Pay: $100–$150 per completed case, biweekly pay + 90-day stipend

• Schedule: Flexible hours; weekly visit(s) to Baltimore office required

• Role: Guide uninsured patients through the Medical Assistance (MA) application process in English and Spanish

• Location: Field-based across Maryland hospitals, with main office in Baltimore (Little Italy)

• Impact: Help patients access coverage and hospitals get reimbursed

About Us

Hospital Support Services (HSS) partners with hospitals across Maryland to assist uninsured patients with the Medical Assistance (MA) application process. Located in downtown Baltimore’s Little Italy neighborhood, we work directly with patients referred by hospitals who have no insurance to cover their medical bills.

Position Overview

We are seeking a motivated and compassionate bilingual (English and Spanish) Field Representative Application Counselor . In this role, you will guide patients through the MA application process, working closely with hospital staff, patients, and our internal case management team.

Responsibilities

• Assist English- and Spanish-speaking patients with MA applications

• Collect required documentation for MA applications (e.g., Social Security card, photo ID, income verification, bank statements)

• Meet patients in hospitals or, after discharge, at a convenient location to complete applications

• Assist in locating and supporting homeless patients with applications

• Travel to the Baltimore office once per week at a minimum to:
  • Submit paperwork

  • Enter cases into the database for payroll and tracking

  • Meet with staff for updates

• Maintain regular communication with the HSS Case Manager about case progress

Compensation

• $100–$150 per completed case

• Biweekly pay (Fridays)

• Stipend provided during the first 60 days

• Typical caseload: 50+ active cases

Qualifications

• Bilingual proficiency in English and Spanish required; must be able to communicate with patients in both languages
  
  
• High school diploma or equivalent required; some college or social services experience preferred

• Prior experience in case management, healthcare, or social services is a plus

• Strong organizational and time management skills

• Excellent communication and interpersonal abilities

• Comfortable working independently and managing multiple cases

• Basic computer skills; willing to learn case management software

• Valid driver’s license and reliable transportation required

Schedule

• Flexible hours, depending on patient and hospital needs

• Weekly visit(s) required to the HSS Baltimore office

Location

• Field-based throughout Maryland hospitals

• Main office: Baltimore, MD (Little Italy, near the Aquarium)