Fulfillment Center Operations Lead

Job Description

Job Description

About all.health

all.health is a San Francisco-based health-tech startup building a device-enabled health management platform deployed through healthcare partners. The Logistics and Fulfillment Center supports physical delivery, return handling,inventory control, and operational traceability for all.health’s participant-facing device workflows.

About the role 

all.health is hiring a hands-on Logistics and Fulfillment Center Operations Lead to help prepare, launch, and operate our San Francisco logistics hub.

This is not a traditional warehouse-only role. The successful candidate will operate as a player/coach: hands-on enough to run daily physical fulfillment work directly, disciplined enough to refine and document the operating process, and capable of training and supervising temporary or full-time staff as volume scales. This is a highly hands-on role suited for someone who is detail-oriented, process-driven, and comfortable building operational structure in a fast-moving startup environment.

Responsibilities 

• Logistics & Fulfillment Operations
  • Execute daily fulfillment, shipping, receiving, staging, and return workflows
  • Prepare and verify outbound shipments using ERP and shipping systems
  • Coordinate carrier pickups and shipment handoff activities
  • Maintain organized staging, packing, receiving, and inventory areas
  • Support reverse logistics and return intake processes
• Inventory Control
  • Own inventory accuracy across all materials and pre-packaged device kits within the logistics hub
  • Perform receiving, putaway, cycle counts, reconciliation, and discrepancy resolution
  • Maintain physical inventory organization, traceability, and segregation of materials
  • Reconcile inventory against ERP, shipping, and workflow records
  • Escalate inventory discrepancies, damaged materials, or process exceptions
• Process Development & Operational Readiness
  • Help refine and operationalize workflows prior to launch
  • Develop SOPs, checklists, training materials, and visual controls
  • Conduct workflow testing, time studies, and layout reviews to improve efficiency and scalability
  • Identify operational bottlenecks, process gaps, and physical flow issues
  • Support continuous improvement efforts using operational metrics and observations
• Team Support & Operational Discipline
  • Help train and oversee temporary labor or additional staff as volume grows
  • Reinforce SOP adherence, organization, safety, and quality standards
  • Maintain accurate operational records and documentation
  • Support a disciplined, audit-ready operating environment

Qualifications 

• Required 
  • 3–5 years of experience in logistics, fulfillment, warehouse, inventory control, or related operations
  • Strong hands-on experience with inventory management and fulfillment workflows
  • Experience using ERP, shipping, or inventory management systems
  • Ability to build and improve operational processes in a fast-paced environment
  • Strong organizational skills, attention to detail, and operational discipline
  • Comfortable working in a highly hands-on role
  • Ability to work onsite in San Francisco

• Preferred 
  • Experience in healthcare, medical device, regulated, or process-driven environments
  • Familiarity with SOP development, inventory controls, audit trails, or quality-focused operations
  • Experience with reverse logistics, returns processing, or high-accountability inventory environments
  • Serialized inventory, regulated products, ISO, GMP-like or similarly controlled operations 
  • Familiarity with Lean, 5S, or continuous improvement methodologies
  • Startup or early-stage operational experience

Physical Requirements

• Ability to lift and move materials up to 50 lbs
• Ability to stand, walk, bend, lift, and move materials throughout the workday
• Ability to safely use pallet jacks and perform hands-on material handling tasks

Compensation 

• $32-$52 per hour 

Addition Information 

First 90 Days 

• First 10 Days
  • Learn the logistics hub layout, workflows, inventory processes, shipping and return operations, and current operating assumptions. 
  • Identify immediate process, inventory-control, safety, and documentation gaps while establishing basic daily operating routines and baseline performance metrics.
• First 30 Days 
  • Refine workflows into clear SOPs, checklists, and operating procedures. 
  • Test and improve physical flows, staging, shipping, inventory control, and workspace layout to support safe and efficient execution. 
  • Establish operational metrics and identify risks or process gaps before scale.
• First 45-90 Days 
  • Support launch and execution of daily fulfillment and inventory operations with strong accuracy, organization, and process discipline. 

• • Use operational data to improve throughput, inventory control, and workflow efficiency while helping prepare the operation to scale beyond single-person capacity.