Service Writer II (Manheim Atlanta)

Company
Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Estimator/Auditor II

Management Level

Individual Contributor

Flexible Work Option


No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation
Hourly base pay rate is $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

This service writer supports daily operations of a high-volume reconditioning or mechanical shop by coordinating workflow, maintaining accurate records, managing repair orders, and ensuring vehicles move efficiently through the repair process. This role serves as a central point of communication between technicians, coordinators, vendors, and internal departments to ensure timely, accurate, and compliant completion of all work.

Key Responsibilities
Work Coordination & Shop Flow

• Assign repair work to technicians and monitor progress to ensure efficiency and productivity
• Track vehicle movement through the shop and confirm timely progression between stages
• Coordinate with internal teams and external partners to maintain workflow continuity
• Verify completion of all required work and confirm units are ready for next steps or delivery

Repair Order (RO) & Inventory Management

• Create, update, and close repair orders in shop management systems
• Ensure all work performed is properly documented and aligned with repair authorizations
• Maintain accurate vehicle records including condition reports, disclosures, and repair details
• Track parts orders, verify receipt of parts, and reconcile parts usage with repair orders
• Manage parts returns, obsolete inventory, and assist with inventory auditing processes

Parts & Vendor Coordination

• Order parts through approved systems and vendors
• Follow up on outstanding parts orders to avoid delays
• Coordinate with vendors for services, repairs, and rework when needed
• Review invoices and ensure accurate processing and documentation

Compliance & Quality Control

• Monitor recall status and ensure all required actions are completed and documented
• Maintain accurate maintenance and repair notes in internal systems
• Assist in warranty claim submissions and ensure compliance with guidelines
• Support audits and ensure data accuracy across systems

Reporting & Administrative Support

• Generate and maintain reports related to inventory, repair status, and shop productivity
• Support month-end processes, including inventory reviews and reconciliation
• Maintain organized documentation for all vehicles, repairs, and transactions
• Assist with tracking key performance metrics and operational KPIs

Communication & Coordination

• Act as liaison between technicians, coordinators, leadership, and administrative teams
• Provide status updates on vehicles, repairs, and parts availability
• Ensure clear and timely communication regarding delays, issues, or escalations
• Support customer or client requirements related to approvals, pricing, and documentation

Qualifications

Required

• High school diploma or equivalent
• 1-3 years of administrative or operations experience in an automotive, mechanical, or service environment
• Experience with shop management or inventory tracking systems
• Strong organizational and multitasking skills
• Attention to detail and accuracy in data entry and documentation

Preferred

• Experience in reconditioning, fleet operations, or high-volume service environments
• Familiarity with repair order processing and parts management
• Knowledge of basic vehicle maintenance and repair terminology

Key Competencies

• Strong time management and ability to prioritize tasks
• Effective communication and coordination skills
• Problem-solving and process improvement mindset
• Ability to work in a fast-paced, deadline-driven environment
• High level of accountability and attention to detail

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.