Facility Solutions Manager

Job Description

Job Description

City Wide Facility Solutions is the leading management company in the building maintenance industry, offering more than 20 facility services to commercial clients. Our Facility Solutions Managers (FSMs) act as the day‑to‑day point of contact, ensuring exceptional service delivery, strong client relationships, and operational excellence. The Facility Solutions Manager is responsible for managing the business operations of an assigned portfolio of commercial clients. This is a dynamic, field‑based role requiring daily client visits, quality inspections, contractor oversight, and account growth through additional services.

ESSENTIAL FUNCTIONS

• Responsible for managing the business operations of an assigned client base in the West LA area.
• This position provides field support, including, but not limited to, starting new client accounts, troubleshooting and resolving customer requests & complaints, coordinating and performing site visits, and developing long-term relationships with clients and contractors.
• Serve as the local point of contact for clients and perform scheduled quality control inspections at all accounts to ensure work performed meets company and client standards.
• Manage, expand, and diversify client relationships with an eye toward potential add-on sales opportunities and possess the ability to determine pricing, staffing and logistics associated with project management.
• Direct our Contract Compliance Officers (CCOs) to ensure the strategies are executed, and all services are performed correctly.
• Ensure the profitability and success of the designated service area by implementing company policies and procedures associated with client service and IC management.
• Invoice clients accurately and on time for add-on services, while also ensuring the Independent Contractors (ICs) are compensated fairly for their work.

ADDITIONAL RESPONSIBILITIES

• Work with a high level of autonomy daily while maximizing support from the President and administrative support teams.
• Negotiate contracts with clients and Independent Contractors (ICs), ensuring satisfaction of all stakeholders.
• Promote the sales of, procure and monitor supplies for clients in alignment with company standards.
• Effectively communicate all client issues with contractors and the President; promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, update contacts, and provide accurate billing records.
• Discuss surveys with your clients and encourage participation. Communicate client survey responses to the President, Contractor Compliance Officers, and contractors.
• Develop and implement a plan with the President and the Contract Compliance Officers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Be present and participate in monthly contractor paydays, and operational meetings.
• Maintain updated route sheets, key/alarm sheets, and general account information.
• Notify Sales Executives of potential accounts in your territory by collecting refferals, especially new construction. Cultivate a great relationship with the sales team.
• Analyze reports from Contract Compliance Officers and manage accounts, ICs and CCOs accordingly.

Requirements

• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Accuracy - Ability to perform work accurately and thoroughly.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Time Management - Ability to effectively manage own time and team, so that timelines can be met.

Education

• High school diploma required
• Bachelor’s degree preferred

Experience

• 3 – 5 year’s sales / management experience in building maintenance, facility management or equivalent experience.
• Prior experience as an Account Manager, Business to Business Sales, Account Representative, or other customer service route-based positions preferred.

Travel Required

• Must have driver’s license and access to transportation
• Travel within market, up to 50%.

Knowledge, skills, and abilities

• Proficient Computer knowledge and ability to type at least 40 wpm
• Microsoft Office (Excel, Word, and Outlook)
• Knowledge in CRM databases

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

Benefits

• Company contribution of $750/month towards health, vision and dental insurance
• Company 401(k) contribution = 3% of base salary

• Great PTO and paid holiday plan
• Exempt, full-time position with base pay ranging from $70,000 - $75,000 plus commission and bonus pay
• Mileage allowance/reimbursement