Customer Complaint Management Engineer

Join our Customer Complaint Manager focused on Problem to Prevention. You'll play a critical role in identifying quality issues, driving root cause analysis, and implementing solutions that protect customer safety and enhance product excellence.Responsibilities:Continuously listen to Voice of Customer and the feedback from CSLD related to his perimeter.Eliminate dissatisfaction by ensuring customer issues are well managed and ultimately preventedEnsure a reliable process is operating to solve customer complaints fast and effectivelyBe the reference of the plant for I2P process as “I2P Champion”Escalate customer issues to the right organization whenever needed, and supports collaborative resolution in the customer's best interestEnsuring and executing Busway productsEnsure all customer issues are regularly analyzed in order to identify top issues and launch projects to prevent them Collaborate with other organizations in order to contain, correct, and prevent problems affecting customersEnsure that customer complaint leads to Robustness program update (PCP, FMEA,…) Lead execution of containment actions for known problemsMonitor and analyze feedbacks coming from Customer Voice tool to proactively define a complete action plan to improve customer satisfactionIs also responsible to deal with complaints generated by other Schneider entities to the plantIn case the Plant is also an Expert Center:Manage the expert assessment process from Root Cause analysis validation up till the measurement of the effectiveness of the actions performedProduce the Expert Assessment reports on time at the Quality level expected by the customerWhat qualifications will make you successful:Bachelor's Degree in Industrial, Mechanical, or Manufacturing Engineering preferredStrong Quality, Industrial and/or Manufacturing Engineering backgroundMust have experience with Busway Application of Lean and Six Sigma techniques, statistical methodsMechanical aptitude highly desiredAbility to lead and interact with others in a collaborative environment is a mustWhat's in it for me?Meaningful work that directly impacts customer safety and product qualityCareer development opportunities with technical training and mentorshipCollaborative culture that encourages innovation and continuous learningExposure to diverse quality challenges that will expand your technical expertiseBring your problem-solving skills to a team committed to excellence — we're excited to meet you!At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.For this U.S. based position, the expected pay range is USD 86,400 - USD 129,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.Schneider Electric is there when it matters most to youOur Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.Looking to make an IMPACT with your career?When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.Become an IMPACT Maker with Schneider Electric – apply today!€40 billion global revenue+9% organic growth150 000+ employees in 100+ countriesYou must submit an online application to be considered for any position with us. This position will be posted until filled.Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter hereSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.