Director, Workforce Planning and Analytics

Role Description

Harmony Senior Services, a certified Great Place To Work and one of the country’s fastest growing companies in the luxury senior living industry, is seeking an experienced Workforce Planning & Analytics leader to join the team. This will be a remote position that includes travel as needed.

The Workforce Planning & Analytics Director is responsible for analyzing workforce data, optimizing staffing levels, and implementing workforce management strategies that align operational efficiency with quality outcomes.

Workforce Analytics

• Monitor and analyze workforce productivity metrics including overtime utilization, agency spend, and variance to budget.
• Identify trends, anomalies, and opportunities for labor cost reduction and workforce optimization.
• Develop and distribute regular workforce management reports for operational and executive leadership.
• Collaborate with department managers to build and maintain effective staffing models and scheduling templates. Adjust staffing grids based on census and acuity.
• Partner with Finance, HR, and Operations leadership to ensure appropriate FTE utilization.

Operational Support

• Partner with Operations to identify knowledge gaps and training needs across communities and regions.
• Provide hands-on coaching during community visits to reinforce financial and labor best practices and improve labor performance.
• Assist with onboarding of new Executive Directors and Regional Directors, with emphasis on financial literacy, labor management, and operational reporting.

Training & Education

• Deliver training on workforce management (labor hours and spend management), labor budget management, to Executive Directors and Department Heads.
• Serve as a subject matter expert and advisor to department directors and managers on labor management best practices.
• Facilitate workshops and one-on-one coaching sessions focused on FTE analysis, labor management, and productivity optimization.
• Lead training sessions on productivity tools, systems, and reporting platforms.

Compliance

• Ensure workforce practices align with applicable state regulatory laws and organizational expectations.
• Support payroll and timekeeping system integrity by monitoring missed punches.

Financial Management

• Analyze community and regional financial results, with a focus on labor spend, NOI impact, and budget variance, to identify trends and drive corrective action.
• Partner with Finance leadership to develop, monitor, and adhere to labor budgets across communities and regions.
• Translate financial performance data into operational recommendations for community and regional leaders.
• Evaluate and communicate the financial impact of staffing decisions, agency utilization, and scheduling practices on overall community profitability.
• Monitor key financial metrics and KPIs (e.g., labor cost as a percentage of revenue, overtime %, bonus and agency spend trends) and present findings to senior leadership.
• Collaborate with Finance and Operations to develop and implement financial action plans for underperforming communities.

Qualifications

• 3–5 years of experience in workforce management, operational finance, workforce analytics, or a related role within senior living or post-acute care.
• Proficiency in workforce management and financial systems (e.g., Workday, OnShift, Yardi, Power BI and Microsoft Excel).
• Strong analytical, data interpretation, and financial acumen skills.
• Exceptional facilitation, coaching, and presentation skills with the ability to translate complex financial concepts for operational audiences.

Preferred Qualifications

• Direct experience in a multi-site senior living or post-acute care environment.
• Familiarity with productivity benchmarking tools and P&L management.
• Prior experience managing team member schedules in a healthcare environment preferred, with additional knowledge demonstrating understanding of current time and attendance rules.
• Knowledge demonstrating understanding of the Fair Labor Standards Act.

Benefits

• 401k + Fulltime & Part-time Benefits Packages.
• Training, Development & Career Laddering.
• Great work-life balance.
• Flexible Scheduling.