Workforce Management and Planning Director

Role Description

The Director of Workforce Management has accountability for Gainwell's operations with a focus on effective workforce optimization. This role will build and implement a workforce management and planning capability for transactional work across various domains.

• Build and maintain WFM models for short term and long-term planning.
• Build and establish operating model to enhance engagement between the WFM & P capability and operations.
• Act as strategic leader to establish and mature the WFM&P capability and scale for transactional work.
• Provide thought-leadership to identify and forecast critical workforce requirements necessary to execute strategic business plans.
• Work with Operations, finance, HR, transformation, and analytics to optimize resource allocations and margins.
• Develop and implement an overall strategic workforce planning roadmap aligning industry best practices with the current talent position.
• Serve as a trusted advisor and subject-matter expert for all workforce planning activities across Operations.
• Continuously assess existing workforce plans to ensure practical business alignment.
• Lead and facilitate workforce planning initiatives including critical role/capability identification, sourcing and location strategies, environmental scanning, gap analysis, risk analysis, and action planning.
• Apply a strong understanding of external macro-economic and human capital data and trends that may impact future structures and workforce composition.

Qualifications

• Ten or more years’ experience in workforce management and planning for large transaction or call operations.
• 5 or more years of experience leading a workforce management function.
• Proven experience developing and managing workforce models for a variety of domains in health care operations.
• Experience leveraging analytics applied to models to improve workforce model precision and accuracy.

Requirements

• Fully remote position.
• Opportunity to travel through your work up to 10% of the time.
• The deadline to submit applications for this posting is July 15, 2026.
• The pay range for this position is $116,100.00 - $165,800.00 per year, with variations based on geographic region, internal equity, job-related knowledge, skills, and experience.

Benefits

• Generous, flexible vacation policy.
• 401(k) employer match.
• Comprehensive health benefits.
• Educational assistance.
• Variety of leadership and technical development academies to help build your skills and capabilities.