Director, Operational Performance

Role Description

The Director of Operational Performance is responsible for developing and leading processes, people, and performance strategies to ensure efficient, scalable, and high-quality pharmacy operations across the organization. This role focuses on driving operational excellence through:

• Workflow optimization
• Performance management
• Cross-functional coordination
• Continuous improvement initiatives

The ability to support leadership teams as well as collaborate and influence other key leaders within operations is crucial. This role is especially critical given the complexity and interdependencies across pharmacy fulfillment, patient experience, compliance, and technology. Key performance indicators include:

• Productivity
• Turnaround time
• Accuracy
• Service levels
• Overall patient and colleague experience

Responsibilities

• Lead day-to-day operational performance strategy across pharmacy operations
• Achieve performance expectations related to productivity, turnaround time, and quality
• Identify and execute process improvement initiatives
• Establish and monitor KPIs and reporting routines
• Support and execute technology solutions to enhance automation and workflow efficiency
• Partner cross-functionally to drive enterprise initiatives that drive the most ROI
• Oversee staffing models and workforce planning
• Lead root cause analysis and resolution of operational issues
• Achieve budget targets and operational efficiency goals
• Support transition to new pharmacy operating system
• Embody AnewHealth’s Core Values in all communications and interactions
• Other duties as assigned

Qualifications

• Bachelor’s degree in operations, healthcare or related field. PharmD preferred.
• 7+ years of progressive experience and responsibility in frontend pharmacy processing in an environment that utilizes high volume automated transactional and fulfillment technology
• Prior experience in a multi-unit leadership team leading groups of 100 colleagues or more including both pharmacists and technicians

Skills & Abilities

• Strong analytical and problem-solving skills
• Proven ability to lead high-performing teams
• Expertise in workflow optimization and KPI management
• Strong communication and cross-functional collaboration skills

Physical/Mental Demands

This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. May be necessary to work extended hours as needed.

Schedule

This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Travel

Travel may be required for special organizational or departmental events or client-facing meetings.

Supervisory

Yes, this is a remote position.

Benefits

• Medical/dental/vision
• Flexible spending
• Company-paid life insurance and short-term disability
• Voluntary benefits
• 401(k)
• Paid Time Off and paid holidays

Medical, dental and vision coverage are effective 1st of the month following date of hire.

Company Description

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.