ADMINISTRATIVE ASSISTANT I - 76002381

Administrative Assistant I - 76002381

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include Paid Parental Leave Annual and Sick Leave Package Nine Paid Holidays State Health and Life Insurance Educational Benefits Contributory Retirement Plan To learn more about FLHSMV and why it's a great place to work, visit our website at: flhsmv.gov/careers.

Duties and Responsibilities

This position provides administrative support to the Bureau of Administrative Reviews (BAR), within the Office of General Counsel. The Bureau of Administrative Reviews conducts administrative review hearings for driver license reinstatements. This position provides excellent customer service to internal and external stakeholders and performs the day-to-day administrative tasks of the office to maintain efficient operations. Duties and responsibilities include:

• Communicating with customers, employees, and other individuals to answer questions, identify needs, and explain processes.
• Answering telephones, directing calls, and taking messages.
• Collecting and reviewing documentation to prepare packets for hearings.
• Processing public record requests.
• Maintaining a filing system, maintaining office supplies, and handling incoming and outgoing mail.
• Collecting fees and billing customers to adhere to statutory guidelines.

Knowledge, Skills, and Abilities

Knowledge of correct spelling, punctuation, and grammar usage. Skill in operating a personal computer, including Microsoft Office applications (Outlook, Word, and Excel) and SharePoint. Skill in providing customer service to diverse clientele in a tactful, courteous, and non-judgmental manner. Skill in communicating effectively, both verbally and in writing. Skill in typing and performing data entry. Skill in scheduling and maintaining office calendar and appointments. Skill in operating a multi-line telephone. Ability to problem solve and make sound decisions. Ability to calculate fees and maintain record of financial debits and credits. Ability to organize and maintain filing systems. Ability to understand and apply applicable rules, regulations, policies, and procedures. Ability to effectively handle multiple priorities and assignments.

Preferred Qualifications

Preference will be given to candidates with the following: Two or more years of experience in customer service. One or more years of experience performing administrative tasks in an office setting. Applicants who are multi-lingual (ability to speak and read a foreign language).

Job Related Requirements

Occasional travel may be required. This position also requires the incumbent to have a high school diploma or equivalent (G.E.D.). Applicant must bring a copy of this document to the scheduled interview to proceed with the selection process. This position requires the incumbent to have and maintain a valid driver's license in good standing. This means there can be no cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment. There can be no more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment. The position you are applying is subject to a Level 2 background and CJIS security clearance, to include fingerprinting as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes. As an applicant for positions requiring CJIS security clearance, you are required to disclose criminal records that have been sealed or expunged.

The elements of the selection process may include a skill assessment and/or oral interview. Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI's Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI. FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here.