Clinic Scheduler

Job Description

Job Description

Northwest Eye Clinic is one of the premiere eye care practices in the nation. We believe in One Team, All In.

Clinic Scheduler

Northwest Eye Clinic is now hiring for a Clinic Scheduler within our Patient Access department. The Clinic Scheduler is responsible for scheduling and registering all clinic appointments.

Northwest Eye Clinic offers advancement opportunities and on-the-job training. At Northwest Eye Clinic, we promote and encourage growth .

Location/Schedule:
This position will work Monday-Friday, between 7:30am-5:00pm.  The location for this position is the Northwest Eye Clinic Minneapolis clinic.  Responsibilities Essential Duties and Responsibilities:

• Obtain and enter accurate patient demographics, including insurance information
• Schedule and reschedule of clinic appointments accurately as needed
• Complete patient registration via phone at the time of scheduling
• Adhere to call metrics and meet expected quality call recording standards and guidelines
• Maintain patient portal questions regarding scheduling and registration and contact patients back to schedule their requested appointments
• Receive and complete all tasks sent through Electronic Health Records 
• Monitor referrals for consultation requests and contact patients back in a timely manner to schedule the requested appointments
• Monitor Vital Interactions reminder calls and coordinate recalls
• Monitor practice voicemail and respond to messages in a timely manner
• Complete Referring Doctor Requests (RDRs)
• Other duties as assigned

Required Skills Education and Experience:

• High school education with one-two years related experience and/or training or equivalent combination of education and experience with a high focus on customer service, insurance plans, and medical background.  
• Ophthalmology experience a plus.  

Northwest Eye Clinic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.