Director, Operations

OVERVIEW: Gallaudet University, federally chartered in 1864, is a bilingual, diverse, and multicultural institution of higher education dedicated to the intellectual and professional advancement of Deaf and hard of hearing individuals through American Sign Language and English. Gallaudet maintains a proud tradition of research and scholarly activity and prepares graduates for career opportunities in a highly competitive, technological, and rapidly changing world. As part of the university, the Laurent Clerc National Deaf Education Center is a federally funded center that operates exemplary elementary and secondary education programs for deaf and hard of hearing students as well as national outreach programs which develop and disseminate innovative curricula, instructional techniques, and products nationwide, and provide information, training, and technical assistance to parents and professionals serving children from birth through age 21.

Job Title:

Director, Operations

Worker Type:

Regular

Pay Type:
Salary

Exempt Status:
Yes

Compensation Grade (Track/Level):
M2

Hiring Range (Commensurate with experience and qualifications):
$122,388.00-$163,184.00

Salary Ranges:

All Compensation Grades

Supervisory Organization (Department):
Campus Design and Facilities

Summary:
Reporting to the Executive Director of Architecture and Facilities Management, the Director of Operations ensures the highest standards in safety and quality to enhance the student and employee experience on campus.

Job Description:

• Leads the operational management of the University's physical estate, overseeing all related administrative and financial functions to ensure operational efficiency, cost control, and the effective integration of smart campus technologies and systems.
  
• As a member of the Campus Design and Facilities (CDF) leadership team, ensures programs and services within CDF meet the needs of the Gallaudet community, reflect best practices, and align with the University's mission and strategic goals; leads service improvements through the use of AI, smart technologies, and data-driven decision-making; develops and updates policies and procedures to ensure compliance with applicable laws, regulations, insurance requirements, and collective bargaining agreements; promotes a safe and healthy work environment; and fosters effective collaboration across CDF through training, procedures, and operational support.
  
• Oversees high-level administrative and specialized financial support to the Executive Director; and directs all administrative operations for CDF by leading the development of long-term and short-term plans, efficient systems, quality assurance, and continuous improvement.
  
• Ensures transparency of departmental plans, projects, schedules, and operating procedures; advises the Executive Director and prepares reports and communications; oversees administrative operations, including meeting logistics and interpreter coordination; manages multiple high-priority projects and initiatives; and oversees operating, capital, deferred maintenance, and construction budgets, including financial reporting, forecasting, and compliance with University policies and procedures.
  
• Partners with unit leaders to support the planning, management, and maintenance of Gallaudet and Clerc Center facilities, including deferred maintenance, annual repairs, and long-term capital projects; coordinates emergency preparedness activities, drills, communications, and training; collaborates with Human Resources on employee onboarding, offboarding, staffing, and budget planning; and oversees the CDF website content to ensure information is accurate, current, and effectively communicated to the campus community.
  
• Oversees Service Center operations, including work order management and customer service; leads the implementation of Smart Campus technologies and AI-powered systems to enhance service delivery, data utilization, predictive maintenance, and energy management; ensures scheduled, unscheduled, and emergency work requests are processed efficiently; and maintains effective communication and relationships with the campus community to resolve issues and improve the user experience.
  
• Directs and oversees the operations of the Environmental Health and Safety team, including implementation of best practices in environmental health and safety on campus, developing and implementing safety programs and training, conducting hazard assessments, ensuring regulatory compliance, monitoring indoor air quality procedures and maintaining safety infrastructure such as emergency evacuation procedures and fire systems.
  
• Directs and oversees the operations of the Grounds team, including landscape maintenance, snow and ice removal, and waste management; and ensures regulatory compliance, implementation of industry best practices, effective resource management, and the maintenance of a safe, attractive, and accessible campus environment that supports the University's mission and strategic goals.
  
• Directs and oversees the administration of Custodial Services including operational oversight, financial management, quality assurance, ensuring regulatory compliance and implementation of best practices with custodial standards on campus; and ensures that all campus facilities are safe, clean and maintained to the highest standards to support the institution's mission.
  
• Directs and oversees the university-wide integrated waste management program, including standard refuse collection, sustainable recycling initiatives, and the safe, legally compliant disposal of electronic, universal, or hazardous waste materials across all facilities.
  
  
• Directs and oversees the University's Storeroom and Central Distribution operations, including efficient logistical coordination of the operational procedures, systems, and personnel to facilitate effective and efficient service delivery and warehouse operations; and ensures exceptional customer service for all campus events, such as Homecoming and Commencement.
  
• Oversees the technological improvements across units in collaboration with Gallaudet Technology Services for software applications, reports/queries, computer and technological equipment and devices, and digital presence.
  
• Oversees the implementation or reconfiguration of a central filing system across units to ensure the accuracy, accessibility, and security of all CDF-related documents, ensuring compliance with all relevant regulations to support operational efficiency, maintenance, construction, and legal requirements.
  
• Monitors and analyzes revenue sources and expenditures across all departments to ensure accuracy; and provides projections and reports to the Executive Director.
  
• Establishes and maintains a positive and supportive working relationship with co-workers and supervisors.
  
• Demonstrates a genuine commitment to belonging in the workplace and participates in activities and workshops to foster continuous learning.
  
• Serves as a mandatory reporter under Title IX; and commits to completing Title IX training and other compliance requirements on an annual basis.
  
• Prioritizes safety in the workplace as a collective responsibility for the well-being of employees and fosters a culture of safety that is integral to our success, including strict adherence to safety procedures and protocols, as well as promptly reporting any safety hazards or incidents.
  
• Performs related and other duties as needed.
  

Required Qualifications:

• Bachelor's degree.
  
• A minimum of five years of professional experience with business operations, budget management, or a related field.
  
• Ability to communicate in American Sign Language.
  
  
  
  

Preferred Qualifications:

• Experience working in a higher education setting.
  

Knowledge, Skills, and Abilities

• Strong interpersonal and communication skills.
  
• Strong ability to develop and recommend policies and procedures.
  
• Strong ability to ensure the utmost discretion and confidentiality in all matters.
  
• Demonstrated ability to work with and across University departments, outside constituents, and groups.
  

Other Important Information:

• The successful candidate will undergo a background check that must be cleared prior to working at Gallaudet University.
  

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Gallaudet University is an equal opportunity employer/educational institution and does not discriminate on the basis of race, sex, national origin, religion, age, hearing status, disability, genetic information, covered veteran status, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, political affiliation, source of income, place of business or residence, pregnancy, childbirth, or any other unlawful basis. This policy is in compliance with Title VII of the Civil Rights Act, the Americans with Disabilities Act, the Rehabilitation Act, the Age Discrimination in Employment Act, the District of Columbia Human Rights Act, and other applicable laws and applies to all procedures affecting applicants and employees including, but not necessarily limited to: recruitment, hiring, placement, promotion, transfer, reassignment, reappointment, tenure, demotion, selection for training, layoff, furlough, and termination, compensation, and all other conditions or privileges of employment.