Assistant Director of Operations

Description:

Join us for this incredible opportunity at the 838-room Hyatt Regency Washington on Capitol Hill, just steps away from the U.S. Capitol building. Not only will you be part of a great team, you will also be part of a company that is one of Fortune's 100 Best Companies to Work For, for several years running!

The Assistant Director of Operations is a key operational leader who supports the Director of Operations and Hotel Leadership Team in driving operational excellence, colleague engagement, and financial performance in alignment with Hyatt’s purpose of care. The ideal candidate is a strong, hands-on leader, with extensive experience leading multiple complex Food and Beverage and/or Rooms Division operating departments who demonstrates ownership, accountability, and the ability to lead through others, while fostering collaboration across all departments.

We are seeking a strong candidate who is ready to drive impact and intentionally views this role as a developmental opportunity, demonstrating motivation to learn, grow, and exhibit readiness to progress into the next role.

Key Responsibilities

• Oversee Hotel operations, ensuring consistency with Hyatt brand standards, guest satisfaction, and financial objectives.

• Review and interpret financial and operational reports; demonstrate strong numerical and analytical capability.

• Support cross-functional collaboration and alignment across departments to achieve hotel-wide goals.

• Actively lead through department leaders, empowering them while reinforcing accountability and performance expectations.

• Manage multiple priorities effectively in a dynamic hospitality environment.

• Model Hyatt leadership expectations by demonstrating care for guests and colleagues, clear communication, and professionalism.

• Coach, counsel, and develop department heads and managers to ensure strong performance, accountability, and continuous growth, while building a leadership pipeline aligned with organizational goals and future readiness.

• Support Project Olympia, by driving productivity, efficiency, and labor optimization while maintaining service excellence and colleague engagement.

• Execute additional operational responsibilities as assigned by the Director of Operations or Leadership Team

The annual salary for this position ranges from $93,000 to $112,000, commensurate with experience.

Benefits available with this position include:

• Medical / Dental / Vision Insurance

• 401k

• Retirement Savings Plan (RSP)

• Basic Life Insurance

• Paid vacation, sick days, new child leave, and holidays

• Paid Family Bonding Time and Adoption Assistance

Additional perks include:

• Free room nights after 90 days, discounted and friends & family room rates immediately

• Tuition reimbursement

• Free meal during the workday

• Employee Stock Purchase Plan

• Discounts at various retailers

• Growth potential locally and throughout the country

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications:

• 3–5 years of Department Head experience in large Hotel operations.

• Proven ability to manage and influence at all levels of the organization.

• Strong proficiency in labor management, scheduling, and financial controls.

• Demonstrated ability to multitask, prioritize, and execute through others.

• High level of ownership, accountability, and follow-through.

• Excellent verbal and written communication skills.

• Ability to read, write, and speak English fluently.

• Experience in a Full-service Hyatt or comparable branded hotel environment.

Primary Location: US-DC-Washington

Organization: Hyatt Regency Washington on Capitol Hill

Pay Basis: Yearly

Job Level: Full-time

Job: Hotel Operations

Req ID: WAS008003

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.