Sr. Contract Center Technology Support Engineer-Bethpage, NY

Sr. Contract Center Technology Support Engineer

Location: Bethpage, NY Salary: $110k/yr. Position Type: Full Time Interview Process: Phone Followed by F2F US Citizen, Green Card and GC EAD

Job Description

Qualifications:

• Bachelor's degree in Computer Science or Engineering or related discipline is required.
• 7+ years' experience in supporting and maintaining large, highly visible customer facing contact center technology platforms utilizing SIP.
• 7+ years of experience with design, development, implementation and support of IT infrastructure components such as servers (WINTEL, Solaris, Open Source), operating systems (Windows, Linux, UNIX, Windows), databases (Oracle / SQL Server), storage, networking (Cisco), transport (TCP/IP, SIP) and desktop applications (.NET, java)
• 7+ years of experience working with VMWare, Weblogic
• 5 + years of experience in Contact Center technology and application support team in a large / complex system environments (ITIL working knowledge).
• Proven success in running highly available (at least 99.99% availability) contact center systems
• Knowledge of the Software Development Life Cycle is desired. Specifically Quality Control, Testing and Documentation are important to success in the position.
• Overall Technical Expertise in Information Systems
• Overall Technical expertise in multi-channel contact center telephony systems such as: Email, Chat, SMS (text), Social Media, Inbound / Outbound Voice, AMM, Web
• Overall Technical expertise in contact center telephony systems such as: ACDs (Genesys), IVR (Genesys), Staffing system management (Aspect eWFM), Call center operational analytic system management, Digital call and screen recording and associated analytics (Verint), Call center traffic routing and optimization, Telecommunications design and operations (e.g. T1 lines, IP internetworking)
• Experience supporting key contact center technologies and integration such as but not limited to: ACDs (Cisco, Genesys, Avaya), IVR design and development/maintenance, speech recognition, digital call recording, quality, predictive dialing and VoIP networking.
• Experience supporting key multi-channel contact center technologies and integration such as but not limited to: Email, Chat, SMS (Text), Social media, Inbound Voice, Outbound Voice and web.
• Experience supporting web, client server and database design and administration.
• Experience supporting IT infrastructure components such as servers (WINTEL, UNIX, Open Source), databases (Oracle / SQL Server), storage, networking (Cisco), desktop, and programming languages such as JAVA and .NET.
• Experience supporting programming language and operating system expertise consisting of, but not limited to the following; Java, EJB, Web Services, SOAP, EJB, JSF, Weblogic, XML, VXML, Hibernate, JavaScript, Unix/Linux, Unix Shell Scripting, Windows, .NET and ASP.
• Experience maintaining relational database such as Oracle
• Experience in VoIP, SIP, T1 Li