Bilingual Quality Assurance Analyst (English/Portuguese)

NBMBAA

Bank of America is seeking a QA Auditor to review evaluations, analyze data, and coach team managers toward compliant quality outcomes. You will identify trends, provide feedback, and support training, with a focus on regulatory alignment across multiple channels. The role requires 1+ years in quality or customer-facing roles, strong communication, and proficiency with multiple systems. Working hours align with US time zones, with a typical 7:00am–4:00pm or 8:00am–5:00pm EST schedule. #J-18808-Ljbffr NBMBAA

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