Administrative Assistant - HR Data Entry & Customer Service (Hybrid)

Job Description

Job Description

Administrative Assistant – HR Data Entry & Customer Service (Hybrid)

Pay: $35.00 - $40.00 per hour
Schedule: Full-Time, Monday-Friday
Location: Lexington, MA (Hybrid – 3 Days Onsite)

About the Opportunity

We are seeking a detail-oriented Administrative Assistant to support a busy Human Resources Information Services (HRIS) team. This is an excellent opportunity for someone who enjoys working with data, providing outstanding customer service, and supporting HR-related processes in a fast-paced environment.

This role is heavily focused on data entry and record management , making it ideal for candidates who are highly organized, accurate, and comfortable working with large volumes of information. In addition, you will serve as a key point of contact for employees who need assistance with HR and payroll-related questions.

Key Responsibilities

• Perform high-volume data entry and maintenance within HR systems
• Process personnel changes related to onboarding, payroll, benefits, time management, and employee records
• Provide customer service support via phone, email, and in-person interactions
• Answer employee questions regarding HR processes, payroll, and employment transactions
• Review data for accuracy and identify discrepancies or errors
• Generate reports and assist with data analysis and audits
• Support HR self-service applications and business systems
• Assist with process improvements, workflow documentation, and testing of system enhancements
• Maintain confidentiality while handling sensitive employee information

Qualifications

• Minimum 3 years of administrative support experience
• Minimum 3 years of data entry experience
• Strong customer service and communication skills
• Experience reviewing data for accuracy and troubleshooting errors
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and organizational skills
• Proficiency with Microsoft Office, including Excel and PowerPoint
• Professional written and verbal communication skills
• High School Diploma or equivalent required

Preferred Qualifications

• Experience with SAP HR/HCM systems
• Experience with ServiceNow
• Experience generating reports and analyzing data
• Experience with process improvement, workflows, or business process documentation
• Bachelor's degree or current enrollment in an HR-related degree program

What We're Looking For

The ideal candidate is someone who enjoys both administrative work and helping people. Success in this role requires strong data entry skills, attention to detail, professionalism, and the ability to provide excellent customer service when assisting employees with questions or concerns.

Additional Information

• Hybrid work schedule: 3 days onsite, 2 days remote
• Long-term contract opportunity
• Interview process includes a virtual screening followed by a panel interview
• Candidates must be comfortable with data entry as the primary function of the role