Sales Associate

Sales Associate

The Sales Associate plays a key role in supporting the sales team by fostering client relationships and helping capture residential new home sales. This position assists in demonstrating product features, providing relevant information to potential home buyers, and delivering an exceptional customer experience. The Sales Associate also provides critical administrative support throughout the sales and contract process, ensuring accuracy, efficiency, and consistency.

Unlike an entry-level sales assistant, this accelerated role provides the opportunity to curate the sale from start to finish. The Sales Associate works closely with Sales Professionals, assisting with Comparative Market Analyses (CMAs), guiding prospects through the buying journey, and gaining hands-on experience in the complete sales process. This position is designed as a development path toward becoming a Sales Consultant.

Duties / Responsibilities:

• Provide extraordinary customer service and fully understand and communicate product offerings, building processes, financing plans, and the mortgage process to help guide prospects/buyers.
• Prepare accurate reports including competition analysis for all competitors in the division, as well as Sales and Traffic reports for the communities.
• Assist Sales Professionals in preparing Comparative Market Analyses (CMAs) to support pricing and sales strategies.
• Answer phones and schedule appointments for sales consultants.
• Greet potential home buyers and provide community brochures/information.
• Collate and maintain sales materials including brochures and literature.
• Ensure model home is clean and orderly (remove all trash, stock fridge, etc.).
• Timely open and close the model home, completing all checklists.
• Assist Sales Professionals with activities such as updating CRM systems.
• Maintain a customer satisfaction rating of 90% or above.

Qualifications:

• HS diploma or equivalent required.
• Minimum of 2 years of sales experience required, ideally in a commission-based industry such as new home sales, luxury retail, fine goods, or automotive sales.
• Experience as a New Home Sales Assistant is strongly preferred.
• Excellent communication, organization, attention to detail, and diligence in following up with leads.
• Must be able to work evenings as needed, as well as weekends.
• Proficiency in MS Office, especially Excel and PowerPoint.
• Ability to multitask and manage various projects and deadlines simultaneously.
• Team-oriented, motivated, and committed to professional presentation (business professional attire required).
• Familiarity with CRM systems and practices is a plus.

Supervisory Responsibility: This position has no supervisory responsibilities.

Work Environment: This job primarily operates on-site at home construction communities and in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level at each community may be loud regularly.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, sit, talk and hear; walk; use hands, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work: This is a full-time, nonexempt position. A nonexempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. The anticipated work schedule for this position will be set during normal Call Center hours of operation and determined by business need.

Travel: Must be willing to travel dependent on company need to all Brohn locations.

EEO Statement: Brohn is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Business Unit - Brohn Homes