Partner Success Engineer (AWS)

COMPANY OVERVIEW Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram. COMPANY OPERATING RHYTHM At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. ABOUT THE TEAM Our Customer Success team — The Heartbeat of Deepgram — sits at the intersection of partners, product, and growth. We don't just "manage accounts. " We make Deepgram succeed inside our partners' environments by combining deep technical expertise, commercial instinct, and an AI-native way of working — and by building the systems that make the whole team's work compound over time. ABOUT THIS ROLE This is not a portfolio role. You will own one relationship: AWS.

Deepgram's AWS partnership is our marquee alliance, and it has outgrown shared coverage. You'd inherit a $15M portfolio from day one and become the single accountable owner of it — the person AWS calls, the person who decides, and the person whose problem it is when something goes wrong. The motion is ISV-on-cloud: Marketplace listings and private offers, co-sell with AWS field teams, joint GTM, consumption growth and commit drawdown. You'll work across AWS's Partner Development Managers, Solutions Architects and account teams to reach end customers, while working internally across our Sales, Product, and Engineering orgs. If you've been the technical resource on a partner relationship while someone else owned the commercial outcome, this is a step up rather than a lateral — and we'll be looking for evidence you're ready for it. WHO YOU ARE You operate at the intersection of three competencies, and you're genuinely strong across all three. 1. Strategic partner ownership. You have been the accountable owner of a strategic relationship — not a supporting resource on one. You've set the plan rather than executed someone else's, been the escalation point rather than the escalation path, and carried responsibility for retention and growth. You can name what you were authorized to decide without asking permission. 2. Technical consulting. You run demos, guide architecture discussions, troubleshoot integrations, and help partners deploy AI-driven solutions. No coding required, but you're fluent in APIs, developer workflows, and real technical conversations — genuinely conversant, not hand-waving. 3. An AI-native operating model.