Client Care Coordinator

Job Description

Job Description

100% in-office at our Northgate (Seattle) headquarters; hiring multiple candidates for this position as our company grows!

Job Type: Full-time; please see job requirements for different schedules that are offered for this role.

Salary: $22.00 per hour

About Mindful Support Services

Mindful Support Services is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers. Since opening in 2011, we have added over 2,000 providers throughout our 20 locations, and we are continuing to grow!

We encourage you to apply if you have had customer service experience in ANY fast-paced industry!

About the Role:

Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and gives you applicable skills to use in your career? You’ve come to the right place! You can make a direct and positive impact by helping patients access mental health care and supporting mental health practitioners to run successful and sustainable practices.

This role is internally called "Client Support Specialist" and serves as the initial contact for new client intakes and appointment scheduling. The Client Support Specialist is trained to pair new clients with the provider that best fits their needs. They also build healthy relationships with clients over the phone by educating and setting expectations about insurance, authorizations, payments, and individual provider policies. Client Support Specialists perform an essential function in improving our community's access to mental health care. No prior medical or insurance experience is required; in-depth training is provided by the skilled and supportive team.

Responsibilities:

• Create a warm and welcoming phone call for new clients calling to access mental healthcare for the first time.
• Match new clients with the mental health provider that best suits their needs.
• Communicate clearly and effectively.
• Demonstrate excellent attention to detail when entering client data.
• Meet personal/team qualitative and quantitative goals.
• Assist with emotionally challenging phone calls and refer clients in crisis to the appropriate resources.
• Educate clients about insurance, authorizations, provider policies, and payments.

Requirements

Who We Hire:

• Customer Service Experience : 2+ years of experience in a fast-paced customer support role.
• Resilience : Navigate challenging conversations with empathy and maintain composure while supporting clients facing minor or severe mental health issues.
• Growth Oriented Mindset : Embrace challenges, seek continuous improvement, be open to feedback and learning opportunities.
• Strong Communication Skills : Communicate clearly and effectively over the phone, email or Microsoft Teams.
• Multitasking and Time Management: Handle multiple tasks, setting priorities, and managing time efficiently.
• Problem-Solving Skills : Match clients with the appropriate provider based on their needs once trained.
• Positive Attitude : Maintain a positive and professional attitude, even in challenging situations.
• Commitment to Community : Passion for improving access to mental health care in the community.

Standard Schedule:

Job Type: Full-time.
The team rotates between opening, mid, and closing shifts within operating hours of 7:00am–8:10pm.

Rotating Weekend Coverage : Saturday and Sundays: 8:00am–5:00pm.
Rotation occurs every 1–3 weeks, based on business needs.

Closing Schedule:

Job Type: Full-time.

• Workweek options include Monday–Friday or Friday–Tuesday.
• Shift times may be: 11:00am–7:30pm or 12:00pm–8:10pm

Weekend Coverage: Saturday: 8:00am–5:00pm Sunday: 8:00am–5:00pm
Rotation occurs every 1–3 weeks, based on business needs.

4/10s Schedule:

Job Type: Full-time; schedule consists of four 10-hour workdays .
Available shift groupings include:

• Monday–Thursday, Tuesday–Friday or Wednesday–Saturday
• Shift times may be: 8:00am–6:30pm or 9:30am–8:10pm

Weekend shift rotations occur every 1–3 weeks, based on company needs, with hours of 8:00am–5:00pm.

Benefits

We provide our full-time employees with:

• 75% coverage of health, dental, and vision insurance
• 15 PTO days accrued annually
• 6 paid holidays per year
• 401k matching
• Life Insurance

• Professional development training and opportunities for advancement

We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!

It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.

100% in-office at our Northgate (Seattle) headquarters; hiring multiple candidates for this position as our company grows!

Job Type: Full-time; please see Job Requirements for different schedules that are offered for this role.

Salary: $22.00 per hour