Receptionist

Be the First Impression of CarShop

Are you friendly, organized, and passionate about creating an exceptional customer experience?

CarShop is seeking a welcoming and customer-focused Full Time Receptionist to be the first point of contact for our customers, both in person and over the phone. Known internally as our Director of 1st Impressions , this role is all about creating a positive and professional experience from the moment a customer connects with CarShop.

If you thrive in a fast-paced environment, enjoy working with people, and take pride in making every customer feel like a priority, we'd love to meet you.

Pay: $16.00 - $18.00 per hour

Why Work for CarShop? At CarShop, we're committed to delivering an exceptional customer experience and that starts with our people. As part of Penske Automotive Group, a Fortune 500 company, we offer a supportive culture where employees are valued, respected, and given opportunities to grow and succeed.

CarShop has been recognized as a Glassdoor Best Places to Work and has earned Top Workplace honors from the Philadelphia Inquirer and Pittsburgh Post-Gazette for multiple years, reflecting our commitment to creating an exceptional employee experience.

What You'll Do As a Receptionist, you'll play an important role in creating a welcoming and helpful atmosphere for every customer who visits or contacts CarShop.

Responsibilities include:

• Greet customers and create a welcoming, professional first impression
• Answer incoming phone calls and connect customers with the appropriate department or team member
• Identify customer needs and help direct them to the appropriate resources
• Cash out retail service customers accurately and efficiently
• Provide clerical and administrative support to departments throughout the dealership
• Balance customer-facing responsibilities, incoming phone calls, and administrative tasks
• Communicate effectively with Sales, Service, and other dealership departments
• Help maintain an organized and professional front desk and customer area
• Deliver exceptional customer service and make every customer feel like a priority
• Support additional dealership needs as assigned

What We're Looking For

• Excellent customer service and interpersonal skills
• Friendly, professional, and welcoming personality
• Strong communication skills, both in person and over the phone
• Ability to multitask and manage competing priorities in a fast-paced environment
• Strong time-management and organizational skills
• Ability to remain professional and composed under pressure
• Quick learner with strong problem-solving abilities
• Team-oriented with a willingness to support others
• Positive, open-minded, and "can-do" attitude
• High level of integrity and professionalism
• Comfortable using computers and learning new systems
• Valid driver's license with a satisfactory driving record
• Ability to pass pre-employment screening, including background and drug testing

Ready to Make a Great First Impression? If you enjoy helping people and want to be part of a team where the customer experience matters, we'd love to hear from you.

Apply today and become the first impression of CarShop!

CarShop is an Equal Opportunity Employer.