Senior Privacy & Consent Support Analyst

Senior Support Analyst - Consent & Preference OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. OneTrust unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. The Challenge We're looking for a Senior Support Analyst to join the GCS (Global Customer Support) team. In this role, you will provide ongoing technical support, troubleshooting, and propose pragmatic solutions for OneTrust customers. This position requires a confident individual with excellent verbal and written communication skills, advanced troubleshooting skills, and an ability to operate in escalated and high‑pressure situations. You will be required to develop deep understanding of the OneTrust platform and collaborate across OneTrust teams to troubleshoot issues, identify root causes, and provide solutions. Your Mission Take support cases from the Level 2 or 3 support queue (as appropriate) and work with the customer to troubleshoot and resolve the issue. Actively and autonomously manage a varied workload of customer support cases, keeping customers regularly updated on progress. Collaborate across OneTrust, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions. Continue to develop and maintain deep knowledge of specific areas of the OneTrust platform (and supporting technologies) by attending office hours, completing regular release training, etc. Build privacy industry expertise, including maintaining CIPP/E / CIPM certifications. Contribute more broadly to the OneTrust support community, including creating knowledge articles and process improvements. Work independently to manage your time and commitments while meeting agreed performance. Step into and take over escalated cases from Associate/Support Analyst levels where the customer is unhappy, or the solution is unclear. You Are Excellent oral and written communication skills. Technically adept. Able to work independently while still contributing to a team. Independent worker who can solve complex customer problems in a creative manner. Excited to find creative solutions to complex customer problems. Able to manage and prioritize a varied workload while meeting SLAs and deadlines. Focused on quality and attention to detail. Dedicated to providing a great experience and able to build rapport with customers. Your Experience Ability to learn rapidly, and master the OneTrust Privacy platform. Complex analytical problem‑solving skills. Highly developed written and verbal communication skills, with ability to effectively communicate complex information in accessible language via phone, video, and e‑mail. Ability to work with and troubleshoot complex, web‑based software suites. Flexible attitude and willingness to work alternative shift patterns (e.g., late shifts, weekends to support coverage, new releases). Preferred Qualifications Privacy industry experience, or CIPP/E / CIPM certified. Language skills (French, German, Spanish, Portuguese). Familiarity with IAB TCF 2.0 framework. Familiarity with privacy, ethics, security, compliance, or sustainability concepts or industry trends. Working knowledge of containerization, orchestration, and related infrastructures such as Docker, Kubernetes, OpenShift. Basic knowledge of relational databases such as MySQL. Knowledge of public cloud infrastructure such as AWS, Azure, and Google Cloud. Linux and Windows Administration skills. Salary Range

$34.25 – $50 USD

Workplace & Benefits We embrace an office‑first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. The role may have specific requirements or flexibility depending on the scope, so we encourage you to verify with your recruiter during your first interview. As a OneTrust employee, you will receive comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company‑paid privacy certification exam fees, and more. Equal Employment Opportunity OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws. #J-18808-Ljbffr OneTrust