Senior Director, Product Strategy

Role Description

The Senior Director, Product Strategy is an enterprise leadership role responsible for defining and delivering the end-to-end digital product strategy across a complex portfolio of products and experiences. They will be the leader and primary digital point of contact across:

• Express Scripts PBS
• Express Scripts and EnGuide Pharmacy
• Evernorth
• Accredo

This role serves as a single point of accountability for the digital product portfolio – owning how digital solutions address prioritized business and customer needs – while translating shared priorities into product strategy, roadmap, and delivery.

This leader operates at the intersection of product, engineering, design, engagement, platform, data, and business leadership to drive consistency, speed, and impact across a multi-product ecosystem. Through a data-driven, test-and-learn approach, they ensure the right work is prioritized, teams are aligned, and digital solutions deliver meaningful results for customers and the business.

DUTIES AND RESPONSIBILITIES

• Define and Lead Product Strategy
  • Establish and articulate a clear, enterprise-level product vision and long-term roadmap
  • Translate business priorities into actionable product strategies and delivery plans
  • Drive alignment of product strategy across multiple teams and stakeholder groups
• Own End-to-End Product Experience
  • Lead the strategy and execution of integrated, cross-channel digital experiences
  • Ensure consistency and quality across all customer touchpoints and product interactions
• Drive Value-Based Prioritization
  • Lead value-based prioritization of product investments based on business impact, customer outcomes, and data insights
  • Champion a test, learn, and scale mindset to continuously improve product performance
• Enterprise Leadership & Stakeholder Alignment
  • Serve as a strategic leader and influencer, aligning stakeholders around a unified product strategy while maintaining clear accountability for digital product outcomes and execution
  • Navigate complex organizational dynamics to enable clear decision-making and execution
• AI, Innovation & Market Leadership
  • Drive best-in-class use of AI and disruptive technologies at pace
  • Stay ahead of industry and technology trends to drive innovation and differentiated digital experiences
  • Ensure product strategy is continuously informed by competitive and industry analysis, emerging digital capabilities, and voice of the customer insights; synthesizing these inputs into prioritization decisions and initiative design
• Team Leadership & Talent Development
  • Build, lead, and develop high-performing product teams
  • Lead and develop digital product leaders and product owners supporting web and mobile experiences
  • Foster a culture of accountability, innovation, and continuous improvement
• Data-Driven Decision Making
  • Leverage analytics to identify opportunities, measure performance, and optimize outcomes
  • Ensure product strategies are grounded in measurable business and customer value
• Cross-Functional Integration
  • Partner closely with product, engineering, design, content, analytics, and operations teams to deliver cohesive solutions
  • Ensure seamless coordination across teams to drive end-to-end value delivery

Qualifications

• Proven experience leading digital product strategy within healthcare, with a strong focus on patient and customer communication experiences
• Demonstrated track record of building and scaling product organizations - not just managing existing teams
• Experience leading web and mobile product portfolios and delivering integrated, omnichannel digital experiences
• Strong understanding of emerging digital channels and technologies, with experience deploying innovative capabilities at scale
• Demonstrated ability to influence senior executives and drive enterprise-wide alignment
• Strong strategic mindset with the ability to translate vision into execution and measurable outcomes
• Experience operating in complex, highly matrixed environments with multiple stakeholders
• Deep expertise in data-driven product management and decision making

Requirements

• Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Benefits

• Annual salary of 183,500 - 305,800 USD / yearly, depending on relevant factors, including experience and geographic location
• Eligible to participate in an annual bonus plan and long-term incentive plan
• Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs
• 401(k) and company paid life insurance
• Tuition reimbursement
• A minimum of 18 days of paid time off per year
• Paid holidays and leaves of absence