Technical Support Analyst

Technical Support AnalystApex has an opportunity for a Technical Support Analyst for our client in the Greater New Haven Connecticut area. Here are the details:Position: Technical Support Analyst Location: Remote Rate: Negotiable based on experience Duration: 5+ MonthsPosition Description:This position supports vendor application solutions which provide administrative support for the enterprises research division. This position is focused primarily on supporting the daily operations of vendor package solutions, including coordinating patches, upgrades, testing integrations, and ensuring the packages and integrations are running efficiently.Responsibilities:Recommends and implements new technical solutions to repair or enhance systemsManages deployment, administration, and support for corporate servers/desktopsFields incoming requests from end users and sets priorities on requests to ensure that most important are addressed on a timely basis.Directs users to appropriate information technology services teams for support, development, and training.Identifies, learns, accesses, and installs appropriate software and hardware used and supported by the organization tin order to best address end user needs.Ensures licence compliance and documentation.Establishes and maintains procedures for preventive and remedial maintenance of systems.Performs hands-on fixes, including software/hardware install and upgrade, implementing file backups, and configuring systems and applications.Performs trouble shooting and remediation as necessary to correct problems.Support activities to implement and test vendor software patches, bundles, and upgrades. Work closely with the vendor, clients, and IT to help schedule and coordinate vendor and IT activities, including frequent deployments from development to production.Work with IT Infrastructure, vendors, and clients to support the daily operations of applications. This includes identifying and troubleshooting technical issues and problems with applications, including but not limited to long-running queries, significant response time problems, and record locking conditions.Work with the IT Infrastructure team to identify and understand application, network, and server monitoring. Work with the same group, vendor, and other IT personnel to identify additional monitoring opportunities and assist with the implementation of them.Develop SQL scripts as required.Develop and run ad-hoc reports and queries to analyze data.Perform technical and functional impact analysis of vendor patches and upgrades.Assist with troubleshooting application problems and the resolution of same.Configure vendor packages.Some custom application development in the Windows/.NET environment.Learn and perform production support activities to provide backup for other team members as required.Develop documentation detailing applications and support procedures.Position will require periodic off-hours system support.May perform other duties as assigned.Required Skills:Excellent communication skills – verbal and written.Excellent interpersonal skills with the ability to work closely with IT and client personnel, and to provide excellent customer service.Excellent organizational skills, including keeping track of multiple issues, problems, and priorities.Excellent analytical, problem-solving, and decision-making skills.Experience with VBA, HTML, .NET framework (ASP.NET, VB.NET, C#), JavaScript, jQuery, XML, XSLTWindows PowerShell script development experienceExperience implementing and supporting vendor packaged solutions.Experience with relational databases (Oracle, SQL Server), and the ability to compose SQL scripts, queries, and procedures using PL/SQL and T-SQL.Experience with Windows server architecture, including application and web server components; configurations such as task scheduling, folder security, user, and group permissions; Active DirectoryEducation and Experience:Bachelor's Degree in a related field and a minimum of two years of related work experience or an equivalent combination of education and experience.Required Skills: 1. SQL scripts/queries/procedures in T-SQL & PL/SQL 2. Excellent written and verbal communication skills 3. Previous experience working with production support for vendor applications Basic Qualification: Additional Skills: Background Check: Yes Drug Screen: Yes Notes: This is a fully remote opportunity but the below list shows the states candidates must be located in. Candidates located outside of these states will be rejected. 1. Arizona (AZ) 2. Arkansas (AR) 3. Colorado (CO) 4. Delaware (DE) 5. Florida (FL) 6. Georgia (GA) 7. Hawaii (HI) 8. Illinois (IL) 9. Indiana (IN) 10. Iowa (IA) 11. Kentucky (KY) 12. Louisiana 13. Maine (ME) 14. Maryland (MD) 15. Massachusetts (MA) 16. Michigan (MI) 17. Nebraska (NE) 18. New Hampshire (NH) 19. New York (NY) 20. North Carolina (NC) 21. Ohio (OH) 22. Oklahoma (OK) 23. Oregon (OR) 24. Pennsylvania (PA) 25. Rhode Island (RI) 26. South Carolina (SC) 27. Tennessee (TN) 28. Texas (TX) 29. Utah (UT) 30. Vermont (VT) 31. Virginia (VA) 32. Washington (WA) 33. Software Technology Inc