Assistant Spa Manager

Assistant Spa Manager

Hand & Stone Massage and Facial Spa – Crystal Lake, IL is looking for an energetic, people-focused Assistant Spa Manager to help keep our spa running smoothly while supporting sales growth and team development. If you love leading by example, motivating a team, and creating great guest experiences, this could be the perfect next step in your career. This role is ideal for someone who thrives in a fast-paced environment, enjoys coaching others, and wants to grow within the wellness industry.

Core Responsibilities:

Sales Leadership & Coaching

• Bring enthusiasm and confidence to sales and training
• Coach and support front desk associates in memberships, gift cards, and retail product sales
• Step in to mentor team members who may be struggling and help them build confidence and skills
• Required: 5+ years of sales experience

Customer Service & Team Support

• Oversee daily front desk operations and set the tone for exceptional guest service
• Train and support sales associates while fostering a positive, professional team culture
• Work closely with the Spa Manager to maintain a calm, welcoming, and organized spa environment
• Serve as a reliable backup to the Spa Manager by stepping in to support daily operations, decision-making, and supporting the team as needed

Promoting Services & Revenue Growth

• Share the health and wellness benefits of our services with guests in an authentic, approachable way
• Help maximize schedules and commission opportunities

Administrative & Operational Support

• Assist with scheduling, inventory management, and sales reporting
• Support the Spa Manager with administrative and operational tasks to ensure smooth day-to-day operations

Spa Operations & Cleanliness

• Conduct walk-throughs to ensure the spa is clean, organized, and guest-ready
• Jump in where needed — assisting spa professionals with room turnover, maintaining common areas, and helping keep the spa looking its best
• Help open or close the spa if needed

Benefits:

• Competitive Compensation : Salary plus performance-based bonuses
• Health Benefits : BCBS medical, dental, vision, and company-provided life insurance
• 401K: Coming soon with company match
• Career Growth : Opportunities for advancement into management roles based on performance
• Ongoing Training : Continuous learning and professional development
• Flexible Scheduling : Full-time flexible
• Positive Team Culture : A supportive, professional environment where teamwork truly matters
• Employee Discounts : Discounts on services, products, gift cards, and discounted employee memberships
• ADP Payroll : Access to ADP LifeMart perks and benefits
• Spa Parties: Annual spa outings with the whole gang!
• Snacks & Coffee Station: Who doesn't love snacks and staying awake?

Compensation: $38,000.00 - $45,000.00 per year