Membership Coordinator

Coordinator, Membership Services

At MJH Life Sciences our success is measured by your success! If you set your standards high and want to contribute to a winning team, we'll provide you with every opportunity to help grow our company and your career. Our associates come from all backgrounds, sharing one key quality: determination to succeed. We value being Service Focused, having a Passion for Winning, Innovation, Respect, Integrity, and Teamwork. Nothing means more to us than hiring people with these attributes. If you believe you're right for the job, this is the place to prove it!

Position Summary

The Coordinator, Membership Services, supports the Manager, Membership Services, and the rest of the membership team by maintaining accurate membership data. They are responsible for monitoring and making updates based on daily, weekly, and monthly reports. They also receive updates and requests directly from members and take appropriate action. A key part of their role is ensuring member and non-member engagement data is reported and recorded in the customer relationship manager (CRM/database). They are frequently asked to assist with projects related to data cleaning, recruitment, and retention.

Duties & Responsibilities

• Respond to member inquiries and provide support by answering routine questions (including general email inbox).
• Maintain and update contact and account records in the CRM, including reviewing and cleaning records as they are added to the system.
• Participate in accurate and timely processing of membership data.
• Support timely membership retention and recruitment payment reconciliation.
• Track member and non-member engagement across all activities and interest codes through a tagging/badging system. Maintaining master tracking files, creating workflows, and uploading records as necessary.
• Collaborate with Supervisor to make and recommend updates to CRM.
• Support Supervisor in creating CRM SOPs, ensuring proper training, and monitoring use.
• Participate in data-mining efforts to increase contacts for members and nonmembers, including working with staff to identify and cultivate member and nonmember contacts and utilizing external platforms.
• Query database system to generate and publish membership reports and lists.
• Assist with sending items to members as needed, including plaques, date plates, awards, renewal notices and other mailings.
• Educate members and prospects on the value of association membership by articulating the benefits and opportunities available to members.
• Participate in member engagement activities related to membership recruitment and retention, including outreach to members.
• Provide a high-level of service to all clients and their members
• Perform special assignments and other duties as directed by Supervisor or Director, Membership

Required Qualifications & Skills

• Bachelor's degree or equivalent experience with emphasis in marketing, communication, business, or a similar field.
• Demonstrated experience with success in delivering high-quality customer service.
• Clear oral and written communication skills for correspondence with members and
• Experience working with a membership database is preferred.
• Position located in Rockville, MD, with a hybrid requirement for employees in the local area. Remote option may be considered for employees outside of the local area, with the expectation of coming into the office as needed 2-4 times per month.
• Up to 5% travel
• Ability to work independently with minimal supervision.
• Ability to collaborate with staff and association members to achieve results.
• Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Strict attention to detail
• Strong organizational skills
• Strong customer service skills
• Analytical and strategic thinkers
• Problem solvers and solution orientated
• Professional home-office set-up to accommodate a flexible work schedule

Compensation Range:$45,000 $52,000 per year, depending on qualifications. Eligible for annual company bonus program or commission incentive based on role. The compensation offered to the candidate selected for this position will depend on several factors, including the candidate's educational background, skills, and professional experience.

Benefits Overview:We're proud to offer a comprehensive benefits package, including:

• Hybrid work schedule
• Health insurance through Cigna (medical & dental)
• Vision coverage through VSP
• Pharmacy benefits through OptumRx
• FSA, HSA, Dependent Care FSA, and Limited Purpose FSA options
• 401(k) and Roth 401(k) with company match
• Pet discount program with PetAssure
• Norton LifeLock identity theft protection
• Employee Assistance Program (EAP) through NYLGBS
• Fertility benefits through Progyny
• Commuter benefits
• Company-paid Short-Term and Long-Term Disability
• Voluntary Term Life & AD&D Insurance, plus Universal Life Insurance options
• Supplemental Aflac coverage: Accident, Critical Illness, and Hospital Indemnity
• Discounts and rewards through BenefitHub

MJH Life Sciences provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. All employees of MJH Life Sciences are employed "At Will." This means that either the employee or the Company is free to end the employment relationship at any time, for any reason, with or without cause and with or without notice.