Payments and Compliance Specialist

ROLE SUMMARY We are looking for a detail-oriented and proactive Payments and Compliance Specialist to join our team. The ideal candidate will be responsible for managing the incoming flow of KYC documentation, performing KYC analysis, and identifying and preventing suspected fraud. This role also involves handling billing-related correspondence, monitoring payout rates, and researching and verifying banking information. The Payments and Compliance Specialist will manage wire transactions, including bounced wires, and identify suspicious activities for further review, ensuring all compliance protocols are strictly followed. Location: Open to candidates based in Georgia and Cyprus with the ability to go to the office. KEY RESPONSIBILITIES KYC Documentation Management: Manage the incoming flow of KYC documentation and perform thorough KYC analysis. Fraud Identification and Prevention: Identify and deny suspected fraud or groups of fraud at the point of origination. CRM Systems Management: Utilize CRM systems to manage customer interactions and data. Case Management: Handle ongoing customer-related cases, including KYC and payouts. Payout Management: Oversee the ongoing flow of payouts to ensure accuracy and timeliness. Customer Correspondence: Manage billing-related correspondence with customers professionally and efficiently. Payout Monitoring: Monitor payout rates and ensure compliance with established policies. Banking Information Research: Research and confirm the legitimacy of provided banking information. Wire Management: Handle wire transactions and manage bounced wires effectively. Additional KYC Analysis: Perform additional KYC analysis for questioned customers. Suspicious Activity Identification: Identify and review suspicious activities for further investigation. Assistance with Resolution of Customer Forum Complaints: Provide support in resolving complaints posted by customers on forums related to KYC and payout processes. SKILLS & EXPERIENCE Demonstrated proficiency in CRM systems. Familiarity with KYC procedures and best practices. Proficiency in English at a minimum Upper-Intermediate level. Basic proficiency in MS Office. Knowledge of Visa, MasterCard, and American Express rules and policies. Proficiency with cryptocurrency payments. Understanding of international wire flows, card transfers, and refunds. Strong analytical skills with the ability to summarize different cases effectively. Exceptional attention to detail and the ability to maintain focus on tasks without distraction. High resilience to stress and the ability to work effectively under pressure. Strong problem-solving skills and a critical thinking mindset. Innovative and creative approach to problem-solving. Ability to handle a variety of assignments and manage multiple tasks efficiently. #J-18808-Ljbffr SixValues