Bankruptcy Paralegal

At U.S. Bank, we are on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description This role combines customer service, call center support, and operational processing responsibilities. You will interact with customers, attorneys, trustees, and other third parties to answer questions, process requests, and support bankruptcy-related servicing activities. The position requires strong attention to detail, a commitment to quality, and the ability to manage a high volume of work in a fast-paced environment. The team supports bankruptcy accounts across mortgage, consumer lending, vehicle, trailer, checking, and savings products and serves as an important quality control checkpoint to ensure work is completed accurately and timely. Key Responsibilities Monitor and service bankruptcy accounts throughout the life of a bankruptcy case. Respond to inbound inquiries from customers, attorneys, trustees, and other third parties regarding bankruptcy-related matters. Process bankruptcy documentation, notices, and servicing activities in accordance with established procedures. Review and manage proof of claims, final cure notices, attorney referrals, case closures, and related bankruptcy processes. Perform operational and quality review activities to ensure accuracy and compliance standards are met. Identify, document, and elevate quality issues and process concerns as appropriate. Partner with internal teams and third-party vendors to support effective bankruptcy servicing operations. Ensure adherence to internal policies, regulatory requirements, and servicing guidelines. Meet productivity, timeliness, and quality performance expectations. Basic Qualifications High school diploma or equivalent Typically two to four years of customer service, servicing, operations, call center, financial services, or related experience. Preferred Qualifications Call center experience. Customer service experience within banking or financial services. Experience working with bankruptcy, collections, default servicing, loan servicing, or legal-related processes. Experience handling sensitive customer situations with professionalism and empathy. Knowledge of banking products, consumer lending, or deposit account servicing **The role offers a hybrid schedule, which means there's an in-office expectation of 3 or more days per week at one of the posted hub locations.** If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.91 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants. #J-18808-Ljbffr