Regional Manager

The Regional Manager is responsible for all staffing sales and operations at Scooters Coffee locations within the assigned region. This role builds and leads a friendly service-oriented management team sets a high-energy work pace drives sales increases profit and demonstrates an engaged management style at all locations. The Regional Manager exemplifies Scooters Coffee core values. The Regional Manager reports directly to the District Manager.

Regional Manager - Wisconsin - Beloit Janesville

Exempt - Learned Professional

The Regional Manager is responsible for all staffing sales and operations at Scooters Coffee locations within the assigned region. This role builds and leads a friendly service-oriented management team sets a high-energy work pace drives sales increases profit and demonstrates an engaged management style at all locations. The Regional Manager exemplifies Scooters Coffee core values. The Regional Manager reports directly to the District Manager.

BENEFITS

Salary Range: $65000 - $70000/year

Paid Time Off

401(k) Retirement Account (Optional)

Paid training

Meal and Drink discounts

ESSENTIAL DUTIES & RESPONSIBILITIES

The Regional Manager:

is responsible for providing support on-site training motivation encouragement and accountability to the operations and brand integrity of Scooters Coffee at the store level for multiple stores within the region

is responsible for scheduling and attending active regularly scheduled visits in stores with managers and supervisors within the assigned region to ensure that the brand story is living at the store level

is responsible for contributing to our efforts at Rize And Grind and Scooters Coffee by standardizing the operational excellence at the store level and across the company by ensuring the execution of standardized operating systems across all assigned locations

is responsible for the daily operation of the assigned Scooters Coffee locations in the event that the managers and/or supervisors are unable; directs staff and Supervisors to ensure that customers are satisfied with their experience; and makes certain the assigned locations are profitable; investigates and resolves complaints regarding food quality or service when necessary

works closely with the supervisory teams at all assigned locations to determine the division of duties across all assigned locations

oversees the maintenance of store appearance cleanliness visual merchandising standards food safety standards and equipment at all assigned locations

interviews hires trains and develops staff to demonstrate all company standards in customer experience and operations at assigned locations

contributes to profitability by seeks opportunities to increase sales and by overseeing and managing expenses at all assigned locations

is responsible for maintaining company standards in personal and store sales/performance metrics ensuring employees comply with health and food safety standards and regulations at assigned locations

is responsible for encouraging and ensuring full team participation in both setting store goals and developing action plans to accomplish goals at assigned locations

is expected to work 40-50 hours per week between assigned locations; typical hours for assigned stores will be 5:30am - 8pm 7 days a week but are subject to change

makes and services specialty coffee and tea beverages covers shifts as needed at all assigned locations

collaborates with the marketing department on social media content marketing campaigns and more

is present as needed while opening new locations in their assigned region; including all construction set-up and opening appointments as required by the owner/operators

When necessary the Regional Manager will actively step in and ensure that all locations operate appropriately and successfully by:

providing ongoing performance feedback and development for staff members identifyingindividual motivation factors and providing clear constructive feedback to reinforce/improveperformance responding to employees questions in a timely manner enforcing dress codemaintaining positive employee morale

maintaining accountability in employees using progressive discipline process; partner withField Brand Consultant and when necessary Human Resources to make terminationdecisions

overseeing and assisting in determining daily and weekly staffing requirements based onbusiness need and assisting in the creation of work schedules accordingly for all staff whilemaintaining efficient labor costs

assisting the supervisory team in ensuring that all shifts are covered at all times at assignedlocations

assisting the supervisory team in ensuring that all cash handling point of sale system safetyand operational procedures are performed in an accurate consistent manner

assisting the supervisory team in maintaining daily weekly and quarterly financial reports

maintaining final accountability for store operations at assigned locations: assisting supervisoryteams in managing inventory orders and tracking using COGS inspecting supplies andequipment to ensure they are working properly and oversees open/closing procedures andreports as needed

QUALIFICATIONS

2 years of General Manager experience (multi-unit management experience a plus!)

Ability to effectively teach and lead others and create a healthy culture for all

Excellent communication and interpersonal skills

Passion for working with people

Energetic fast-paced flexible work style

Ability to work cooperatively in a team environment

Demonstrates honesty integrity and a positive attitude while maintaining a guest focusedmentality

Willingness to learn and embrace change

Strong problem-solving multi-tasking and administrative skills

Ability to anticipate and respond to customer needs

MUST have your own reliable transportation (the ability to travel between locations is imperative)

Required Experience:

Manager