Key Account Manager

OverviewJoin the best radiopharmaceutical company in the world!If you’re looking to make an impact while building a meaningful career in a specialized, fast-growing field, NorthStar Medical Radioisotopes is the place to do it. NorthStar Medical Radioisotopes is a growing, commercial-stage company focused on advancing patient care by providing therapeutic radioisotopes and novel radiopharmaceuticals to detect and treat cancer. At the forefront of NorthStar’s technological innovation is scientific excellence, using first-in-kind electron accelerator technology and integrated campus capabilities to drive progress in radiopharmaceutical manufacturing. Our work is driven by a meaningful mission—advancing life-saving radiopharmaceutical development and ensuring a reliable supply of critical medical isotopes for patients in need. As a rapidly growing organization operating on the cutting edge of science, we offer exceptional career growth and professional development opportunities, supported by world-class facilities and a competitive benefits package.PositionThe Key Account Manager (KAM) owns the retention, commercial growth, and long-term success of NorthStar's existing Contract Development and Manufacturing Organization (CDMO) customer relationships within the radiopharmaceutical therapy (radioligand therapy / targeted radiotherapeutics) space. This individual serves as the primary commercial point of contact for an assigned portfolio of active biopharma and biotech customers across the development, clinical, and commercial lifecycle of radiotherapeutic programs, from existing clinical-supply agreements through commercial launch and long-term supply.ResponsibilitiesServe as the primary commercial lead for assigned CDMO customer accounts, building executive-level relationships and acting as the voice of the customer across NorthStar. Develop and execute strategic account plans that drive customer retention, account growth, contract renewals, and long-term partnership success. Identify, negotiate, and close expansion opportunities within existing accounts, including new programs, services, manufacturing capacity, and development-to-commercial transitions. Lead commercial negotiations for contracts, pricing, renewals, amendments, change orders, and scope expansions in collaboration with Finance and cross-functional stakeholders. Manage account revenue forecasts, opportunity pipelines, growth plans, and renewal activities to achieve commercial objectives. Partner closely with Program Management, Operations, Quality, Regulatory, and Technical teams to ensure customer commitments are successfully delivered and customer issues are effectively resolved. Lead Executive Business Reviews and commercial strategy discussions, providing customer insights, market intelligence, competitive positioning, and growth recommendations.Early DevelopmentAfter 3 months you will:Develop a working understanding of NorthStar’s CDMO capabilities, assigned customer accounts, active programs, contractual commitments, and key internal stakeholders.Build initial relationships with Program Management, Operations, Quality, Regulatory, Supply Chain, Finance, Technical teams, and assigned customer contacts.Establish account review routines, CRM discipline, renewal visibility, and escalation pathways for assigned accounts.After 6 months you will:Own and actively manage strategic account plans for assigned customers, including retention risks, renewal timing, growth opportunities, and relationship strategy.Lead commercial discussions, customer escalations, and cross-functional account actions with increasing independence and documented follow-through.Maintain accurate forecasts, opportunity pipelines, account health updates, and expansion plans that support commercial planning and leadership visibility.QualificationsMINIMUM EDUCATION/EXPERIENCEBachelor’s degree in life sciences, business, or a related field required.Seven (7) years of experience in key account management, strategic account management, or customer success within a CDMO, CMO, pharmaceutical, or biotech environment, with primary responsibility for retaining and growing existing customer relationships.Demonstrated track record of retaining strategic accounts, growing revenue within an existing customer portfolio, leading contract renewals, and negotiating complex, multi-year commercial agreements.PREFERRED EDUCATION/EXPERIENCEAdvanced degree such as an MBA or MS preferred.Prior experience in radiopharmaceuticals, nuclear medicine, radioligand therapy, or a related regulated manufacturing environment strongly preferred.Please note the company cannot provide immigration-related sponsorship (including H-1B status, O-1 status, Optional Practical Training support, etc.) for this position. Each successful applicant will be required to complete the Form I-9, Employment Eligibility Verification, demonstrating both identity and employment authorization, on or before the first day of employment. Under federal law, only truthful information may be provided on the Form I-9.BenefitsMedical, dental, and vision insuranceHealthcare Flex Spending Account (FSA) and Dependent Care FSACompany-paid short-term and long-term disabilityCompany-paid life insurance & AD&D coveragePet insurance401(k) matchPaid holidays and paid time off (PTO)Paid parental leaveBonus planEquity Incentive ProgramWorking ConditionsPhysical demands may include, but not be limited to, specific vision abilities including near vision/acuity and visual color discrimination. This role may involve working in a controlled cleanroom environment, general office setting, or specific manufacturing areas. Conditions may include:Exposure to varying temperatures, both indoors (heated/air-conditioned spaces) and outdoorsNoise levels range from quiet to loud, depending on the work areaSpecific vision abilities, including near vision, visual acuity, and color discriminationPersonal Protective Equipment (PPE) is required and may include:Respirators, gloves, safety glasses, and full protective clothingCompliance with cleanroom gowning protocols (e.g., removal of all jewelry, including piercings)Prohibition of cosmetics, fragrances (perfume, aftershave), and nail products, including polish, artificial nails, or extensionsAs a radiopharmaceutical manufacturing site, radiation may be present in the laboratory and production areas. Employees in this role may be required to:Follow strict radiation safety proceduresParticipate in dosimetry monitoring and bioassay testing as part of the company protocolInform leadership of any health conditions that may affect product integrity, by cleanroom standardsLocationNorthStar Medical Radioisotopes is proud to call Beloit, Wisconsin home. Our headquarters and primary manufacturing facility are located in this vibrant, growing community that combines the charm of a small city with the advantages of a central Midwest location. Beloit features a lively, revitalized downtown filled with local restaurants, shops, and cultural events, and is just a short drive from major metropolitan areas including Madison, Milwaukee, Chicago, and Rockford.Situated in the heart of the South Central Wisconsin and Northern Illinois region, Beloit offers a rare blend of urban amenities and scenic natural surroundings. Whether you’re drawn to outdoor recreation, educational institutions, the arts, or historic landmarks, the area provides rich and diverse experiences for all interests. A variety of nearby communities, ranging from rural towns to suburban neighborhoods, offer flexible housing options and access to multiple school districts, making Beloit an excellent choice for individuals and families considering relocation.NorthStar Medical Radioisotopes is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.Job SummaryID: 2026-2210Category: SalesPosition Type: Regular Full-Time