Office Clerk II

Front Office

Ensuring each visitor has the appropriate credentials to enter campus site and to pick up students

Communicating with teachers on student pick-ups

Directing visitors to appropriate team member

Organizing essential forms and documents for families

Copying materials to ensure there is always a supply of all documents at hand

Communicating effectively with Campus Team's to ensure all documents for activities, events, etc. are current

Maintaining confidentiality of records as appropriate

Familiarizing with various roles and duties of team members

Managing a list of extensions and ensuring list remains updated throughout the year

Providing school team support as needed. This includes:

Recruiting students for the following school year if needed

Exercise good judgment and excellent customer service:

Answering all phone calls

Greeting parents, students, visitors

Applicant Nurture

Implement applicant nurture engagements and maintain communication with prospective families throughout the recruitment process converting families from step to step such as lead to applicant

Tailor outreach messages and content to individual applicants, addressing their unique needs and interests

Conduct regular follow-up calls, emails, or messages to answer questions, provide updates, and build a positive applicant experience

Track applicant interactions, maintain detailed records, and schedule follow-up tasks

Identify opportunities for process improvement and implement changes to optimize the applicant nurture experience

Identify when applicants have become uninterested in BridgePrep Academy and manage the process to re-engage.

System Maintenance

Complete application verification calls and update application system as needed

Ensure applicant data is accurate and captured in a timely manner

Qualifications

Belief and commitment to the mission

Delivers exceptional customer service

Experience working with diverse families and communities

Strong relationship building skills, with the ability to excite and engage a diverse group of parents, students and community stakeholders

Effective verbal and written communication skills

Desire to continuously learn and evolve as a professional

Physical Requirements

Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move

Compensation

BridgePrep Academy offers a competitive salary and benefits commensurate with experience. BridgePrep Academy is an equal-opportunity employer and an organization that values diversity.

Working Requirements:

The usual job functions require the following physical demands: occasional lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity. Generally the job requires 25% sitting, 30% walking, and 45% standing. The job is performed under conditions with some exposure to risk of injury and/or illness and in a clean atmosphere.

Disclaimer

This job description describes the general nature and level of work being performed by individuals hired into this job. This is not intended to be an exhaustive list of all responsibilities and duties required. BridgePrep Academy reserves the right to change any or all content of this job description based on business needs. The incumbent, if applicable, will be consulted and notified of any changes before they become effective. Background Screening Requirement This position requires successful completion of a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse, in accordance with House Bill 531 (2025).