Field Service Technician (Remote)

Field Service Technician (Remote)

Job Category: Service Requisition Number: FIELD008803

Posted: April 8, 2025

Full-Time

Remote

Kansas City, Missouri Kansas City, MO, USA +2 more locations

Job Details

Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations.

We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you.

Do we have your attention? Keep reading.

Bartelt Packaging, a Pro Mach Company is looking for a Field Service Technician to join its team. A Field Service Technician travels extensively to repair, maintain and start-up specified Bartelt Packaging equipment. The Field Service Technician provides a communication link between the customer and the Company to provide excellent customer service.

As a Field Service Technician, you will

• Receive trip assignment from inside schedulers; make travel arrangements to arrive on time according to customer requirements.
• Interview customer to determine machine problems; performs basic troubleshooting on machine functioning; verify where problem is located.
• Perform assembly and installation of various machine components in the field.
• Perform hands-on electrical and mechanical troubleshooting and repairs on specified Bartelt Packaging, LLC. machines to ensure machine is functioning correctly according to specifications; coordinates with customer and Parts department to order any needed parts.
• Access PLC programming in the machine, navigates and connects to allow for program changes directed by Engineering. Interface with Engineering, Production and Project Management to solve technical problems or project issues.
• Work with domestic and international customer technicians, engineers and management to perform quality inspections, set-ups, assembly, installations and commissioning protocol activities. Communicate progress as needed.
• Audit condition of machines in the field for rebuilds, parts and additional services.
• Coach customers for successful operation and maintenance; may show operators how to do changes for different size or format packaging.
• Support equipment, service documentation and suggests improvements.
• Work to start-up new machines, check power system and wiring; observe lockout tag out process to check machine component functionality; establish that product is moving through properly; communicate with Bartelt Packaging internal staff to solve technical problems or project issues.
• Prepare concise, accurate, professional and timely Equipment Acceptance Reports, Service Work Reports, Expense Reports and other support documentation for customer visits; communicate with Bartelt Packaging internal staff to report on service activities; complete and submits reports within 3 weeks after the end of a job. Periodically inspect customer spare parts inventory and recommends additional parts orders as needed for successful equipment maintenance and operation.
• Perform inspections on consumable materials; communicates with customer on any potential quality issues affecting equipment productivity; report to in-house staff.
• Provide management with timely verbal and/or written communications regarding immediate needs of parts, documentation, other potential issues on site.
• Follow Bartelt Packaging administration, workplace, and safety policies, procedures and practices; understand and follows customer's rules for safety, security or other policies.
• Wear appropriate uniform, maintains professional appearance, conduct, attitude and positively promotes Bartelt Packaging to all customers.
• Assist with Service functions and activities as requested by management; provide support for manufacturing as needed; may be assigned to technical support hot line.

What's in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/denta/vision programs, as well as life insurance, a generous paid time off program, and 401k savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits you are eligible on your first day of employment!

Who we're looking for?

Associate degree in electronics or professional certificate in industrial trades or technical discipline. Three to five years of experience in maintenance or service of packaging equipment in a food, beverage, chemical or industrial environment; or equivalent combination of education and experience.

Ability to travel up to 90% domestically and internationally as needed using a variety of forms of public transportation. Valid driver's license and safe driving record according to policy; provide his or her own hand tools. Must be on call, in case of emergency, to travel or provide occasional telephone assistance to customers after standard work hours and on weekends. Must be able to work in a high production environment under stress and demanding circumstances.

If this sounds like you, we want to connect!

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.

Bartelt Packaging provides best-in-class solutions for pouching, cartoning, shrink wrapping, case packing, and tray packing systems for the food and confectionery, beverage, home and personal care, pharmaceutical, chemical, and tobacco markets. Walk down any aisle in a grocery store to see the wide variety of packages produced on our equipment.

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.