HUMAN RESOURCES SUPPORT TECHNICIAN IEMS

Indianapolis Emergency Medical Services (EMS) is an organization that celebrates diversity, and seeks to employ a diverse workforce. We actively encourage all individuals to apply for employment and to seek advancement opportunities. Indianapolis EMS also provides reasonable accommodations to qualified individuals with disabilities as required by law. For additional questions please contact us at View phone number on click.appcast.io or View email address on click.appcast.io.

FLSA Status

Non-Exempt

Job Role Summary

The Human Resources Support Technician assists with day-to-day operations of the Human Resources Section. The Human Resources Support Technician provides administrative support to the Human Resources Section with various HR functions to include the processing of all personnel/payroll changes, file maintenance and benefits. The Human Resources Support Technician is responsible for executing HR initiatives and providing guidance to employees and maintaining HR systems.

Essential Functions and Responsibilities

• Ensures that the accuracy and completion of all human resource information is routed to Eskenazi Health Human Resources Department to provide vendors with accurate eligibility information.
• Participates in the recruitment process for all sections of IEMS.
• Communicates and corresponds with prospective applicants seeking information regarding employment opportunities and is responsible for thorough follow-up on each inquiry.
• Maintains the applicant tracking systems by opening and closing positions, updating position information and reassignment of positions.
• Troubleshoots and resolves all applicant and system issues related to the HR applicant tracking and HRIS.
• Responsible for coordinating offers of employment, background screening, scheduling of uniform fitting, fit testing, new hire physical examinations, etc.
• Assists with maintaining listing of current licenses/certifications as required by regulatory bodies by checking them online with the Indiana Department of Homeland Security / Fire and Building Safety Division and performing background checks on newly hired employees.
• Enters and monitors data into HRIS system ensuring accuracy of information.
• New hires, status changes, pay changes and termination paperwork.
• Updates employee change information into the HRIS database.
• Processes merit increases and annual promotions.
• Monitors and processes attendance for IEMS
• Distributes benefit enrollment information to new hires and assists with benefits enrollment.
• Assists and communicates with Occupational Health regarding all work-related injuries to include monitoring and filing of work restrictions and return to work documentation.
• Schedules students, civilians, and medical/nursing students with operations crews for emergency ride outs
• Proactively recommends ideas for process improvement and prudent use of resources.
• Develops and maintains trusting relationships with staff and leadership.
• Reports sensitive and high-profile issues timely to leadership.
• Complete special projects as assigned by leadership.

Associated Job Duties

• Performs other job-related duties as assigned.

Job Requirements

• Associate degree in human resources preferred
• In lieu of degree, 1 to 3 years' experience in Human Resources or Administrative experience required.

Knowledge, Skills & Abilities

• Strong organizational skills with ability to prioritize and multi-task. Ability to plan work activities, use time efficiently and develop realistic action plans.
• Experience in handling sensitive confidential information.
• Excellent communication skills
• Strong administrative and data management skills
• Excellent customer service skills
• Ability to problem solve. Identifies problems in a timely manner and gathers and analyzes information.
• Proficiency in Microsoft Office (Word, Excel, and PowerPoint)
• Ability to gain competency with HRIS, SAP, Kronos, and other software systems.
• Ability to work with clinical, professional, technical, and administrative personnel.
• Proven effective presentation and organizational skills.
• Ability to identify issues proactively in a timely manner.

Responsibility

• Maintains patient and family confidentiality.
• Maintains protected health information in accordance with HIPAA privacy guidelines and regulations.
• Maintains confidentiality of employee records, and other restricted and confidential information
• Responsible for accurately entering data into HRIS.

Judgment

Employee may work under general supervision and receives general guidance on work priority with substantial employee latitude

Contacts-Internal/External

• Frequent contact with employees and management to provide information.
• Frequent contact with vendors, and visitors

Special Effort Required

• Exercise good judgement, flexibility, work effectively/efficiently under stressful conditions, exercise problems solving skills, etc.
• Discretion in communication, high degree of accuracy required.
• Judgment must be exercised in answering department and external inquiries.
• Pressure for deadline/recruiting responsibilities/heavy workloads. Requires strong organization, prioritization, and self-motivation.
• Set priorities, weighing effects of policies/procedures and stress of dealings and frequent interruptions

Working Environment

• General office environment
• May be required to attend meetings or perform work remotely.

It is Indianapolis EMS' philosophy and policy to treat employees and applicants fairly and without regard to sex, race, color, religion, national origin, ancestry, age, sexual orientation, gender identity, veteran's status or physical or mental ability. Discrimination against any employee or applicant based on any of these conditions will not be allowed or tolerated. For additional questions please contact us at View phone number on click.appcast.io or View email address on click.appcast.io.