Lab IS Support Technician

Description

Health system is seeking 1-2 experienced Med Tech-level professional to provide on-site operational support for the Roche Sysmex project. This role is non-technical and focuses on lab operations, not Epic or technical build activities. Candidates must have strong experience with middleware systems, and ideally Roche lab operations and/or Sysmex Caresphere, with familiarity in Navify..

This role involves providing Level 1 and Level 2 support for middleware systems that connect lab instruments to LIS environments across multiple hospital networks. The position is primarily remote with some travel (typically 2–3 days during certain weeks, some weeks with no travel), and mileage is reimbursed. Key responsibilities include supporting go-lives across the state (Roche for Chemistry/Lab Operations and Sysmex for Hematology/CareSphere), training lab staff on workflows and systems such as Sysmex CareSphere, Roche Lab Operations, and Navify, and ensuring proper system usage.

When onsite, duties include working with lab techs to validate the proper workflow of new software via instruments through wet testing, printing labels, running test orders, and confirming that results flow correctly through the software. This involves troubleshooting issues and maintaining documentation to verify that analyzers and middleware systems are functioning accurately and in alignment. The role requires strong organization, an understanding of middleware and LIS systems, and the ability to identify and resolve common issues such as interface failures, mapping errors, and system communication problems.

Typical day:

• Printing labels for testing- validate the new instrument

• A lot of testing involves putting blood on the instruments and having it run

• Work with team that gets all the orders to ensure it runs through the software correctly. Can get hung up in Cerner, Navify, etc.

• Troubleshoot what's going on, keep track of things and document them

• Stack of papers that proves the analyzer and the software are working in accordance with each other

• Documenting, networking internally

Middleware LIS most important

Other notes:

*Sysmex: Hematology (Caresphere)

*Roche: Chemistry (lab operations)

• Infinity would be relatable experience

• Roche D.I. - not relatable experience

Middleware- access to ensure X group is placing orders and doing documentation, scanning documents and sent back to analyst team,

See that samples are there, running, new lab samples, etc.

Skills

roche, sysmex, caresphere, middleware, navify

Top Skills Details

roche,sysmex,caresphere,middleware

Additional Skills & Qualifications

Other duties:

-Support high-volume lab testing and ensure accurate sample processing through Roche Sysmex systems.

-Validate results in Cerner and maintain proper documentation.

-Provide on-site assistance during go-lives, including potential off-hours and extended (>40 hours) support.

-Collaborate with lab teams to manage workflow and troubleshoot operational issues.

-Travel extensively across Indiana, primarily central and southern regions, with overnight stays as needed.

Preferred:

Direct operational experience in Roche lab operations and/or Sysmex Caresphere.

Familiarity with Navify middleware in lab operations.

Previous experience supporting go-live activations in a lab environment.

Strong understanding of high-volume testing processes.

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Indianapolis, IN.

Pay and Benefits

The pay range for this position is $35.00 - $45.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Indianapolis,IN.

Application Deadline

This position is anticipated to close on Jun 5, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.