Medical Customer Service Representative (Onsite) - 1st and 2nd Shifts Available!

Medical Customer Service Representative

Support our healthcare partners & help them thrive at Meduit! As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care.

Interviews & Start Date: Interviewing now through 10/02/2026 for 10/12/2026 start date

Schedule: 8 am - 5pm or 11am - 8pm Eastern Time, Monday Friday

Location: Onsite - 4135 S Stream Blvd Ste 400, Charlotte, NC 28217

Paid Training: 3 weeks - Monday - Friday, 8AM - 5PM Eastern

Compensation: $16 - $18/hr base pay + $2/hr shift differential for hours worked between 4pm - 8pm + performance incentives

Key Responsibilities:

• Helping patients understand financial responsibility in a helpful and non-threatening manner
• Taking inbound and making outbound calls to patients regarding outstanding balances
• Meeting or exceeding established metric goals
• Following established procedures to resolve patient account balances:
• Identifying consumer payment plans
• Utilizing call scripts provided
• Setting up consumer payments over the phone
• Documenting all conversations electronically on company and/or client systems
• Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
• Providing information to Client Services as needed
• Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures

Skills & Competencies:

• Compassion
• Communication
• Problem-solving
• Teamwork
• Time management and sound decision-making skills

Required Qualifications:

• 1 year of previous call center experience (In-office or Remote)
• High School Diploma/GED
• Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)

Preferred Qualifications:

• Experience in a fast-paced environment
• Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA
• Experience with medical billing/claims processing
• Experience providing excellent customer service in a variety of situations, including those that escalate

Employment eligibility:

• Candidates must be legally authorized to work in the United States at the time of hire
• The company does not provide employment visa sponsorship for this position
• As a condition of employment, a pre-employment background check will be conducted

What We Offer:

• Comprehensive paid training
• Medical, dental, and vision insurance
• HSA and FSA available
• 401(k) with company match
• Paid Wellness Time and Holidays
• Employer paid life insurance and long-term disability
• Internal growth opportunities

Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.