Senior Technical Analyst - Shared Data Platform

We are seeking an experienced Senior Technical Analyst with strong expertise in Oracle ERP Customer Onboarding and Customer Master Data Management (MDM). This role will be responsible for supporting and enhancing customer onboarding processes, customer master data, data quality, and business processes across Oracle ERP and enterprise MDM platforms.

The ideal candidate will have a strong understanding of Oracle customer master data, customer creation and maintenance processes, customer onboarding workflows, data governance, and MDM concepts. The candidate will work closely with business stakeholders, Product owners, Process Owners, solution architects, developers, and project teams to deliver reliable and scalable customer data solutions.

Serve as a senior IT functional/technical analyst for Customer onboarding and Customer MDM capabilities. 

Analyze and support end-to-end customer onboarding processes, including customer creation, validation, enrichment, approval, synchronization, and maintenance. 

Provide expertise on Oracle customer master data, including customer accounts, account sites, bill-to/ship-to locations, customer profiles, addresses, contacts, and related attributes. 

Partner with business stakeholders and Product owners to define customer onboarding requirements, business rules, data standards, and validation requirements. 

Analyze customer master data issues and coordinate with technical teams to identify root causes and implement sustainable solutions. 

Support data conversion and migration activities associated with Oracle ERP and MDM implementations. 

Define and document functional requirements, user stories, process flows, business rules, mapping specifications, and test scenarios. 

Participate in CRP, SIT, UAT, regression testing, and production validation for customer onboarding and MDM releases. 

Monitor customer data quality and identify opportunities to improve completeness, accuracy, consistency, and timeliness of customer master data. 

Support data governance processes, including data ownership, stewardship, standards, duplicate management, and data quality controls. 

Collaborate with Oracle, MDM, integration, finance, and other enterprise application teams. 

Evaluate business requirements and recommend processes or system improvements that improve customer onboarding efficiency and data quality. 

Support production issues, conduct impact analysis, and coordinate resolution of application and integration defects. 

Provide functional guidance to developers and junior analysts. 

Participate in application upgrades, new implementations, acquisitions, business expansion, and other strategic initiatives involving customer master data. 

This position is not hybrid/remote and will be located at our Cleveland Headquarters office.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

This position is also eligible for bonus based on performance and subject to the terms of the Company’s applicable plans.

EDUCATION AND EXPERIENCE:

Required:

• Bachelor's degree in Computer Science, Information Technology, or a related field. In lieu of a degree, at least 7 years of experience in enterprise applications, customer data, MDM, or Oracle ERP.
• Strong hands-on experience with Oracle ERP Customer Master / Customer Onboarding processes. 
• Strong understanding of Customer Master Data Management (MDM) concepts and practices. 
• Experience working with customer creation and maintenance processes across Oracle ERP. 
• Experience with customer master attributes such as: 
  • Customer Account 
  • Account Sites 
  • Bill-to and Ship-to locations 
  • Addresses 
  • Contacts 
  • Customer profiles 
  • Payment/credit-related attributes 
• Experience writing functional requirements, technical/functional specifications, process documentation, and test cases.
• Experience working with business stakeholders and translating business requirements into Lean specs. 
• Strong SQL skills for data analysis, validation, and troubleshooting. 
• Must be at least 18 years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.

Preferred

• Experience with Oracle E-Business Suite R12 and/or Oracle Cloud ERP.
• Experience with an enterprise MDM platform such as Semarchy, Informatica, Reltio or similar.
• Experience with Semarchy XDM/XDM Platform is highly preferred. 
• Experience designing or supporting MDM workflows and approval processes. 
• Experience with customer duplicate identification, matching, merging, and survivorship. 
• Knowledge of Customer 360 and enterprise customer data models. 
• Experience with data governance and data stewardship programs. 
• Experience supporting global customer onboarding across multiple countries or regions. 
• Experience working in Agile/Scrum environments.