Front Desk Lead

Nestled in the Columbia River Gorge, our boutique property offers guests an elevated Pacific Northwest escape . We are seeking a Front Desk Lead with hotel experience to mentor and coach our team, and deliver exceptional guest experiences . Key Responsibilities Train, mentor, and support Front Desk Agents . Help schedule shifts and lead by example in service excellence. Anticipate guest needs by reviewing upcoming arrivals, managing room reservations, and overseeing property amenities and guest-facing supplies. Serve as the main point of contact for guest requests and issue resolution . Maintain brand standards and oversee boutique amenities and packages . Foster a collaborative work environment while assisting leadership with employee coaching, motivation, and upselling initiatives. Manage daily check-ins/outs, PMS transactions, and room assignments . Cross-train in housekeeping and laundry to support hotel operations as needed . Provide daily guidance, inspiration, and hands-on support for the front office team. Audit guest folios, ensure accurate cash handling, and assist with operational reporting . Clearly communicate shift expectations, operational goals, and safety standards across teams. Qualifications Minimum 3 years of hotel front desk experience; leadership or supervisory experience preferred . Genuine passion for boutique guest service, host culture, and creating memorable stays. Proficient in Property Management Systems (PMS) and basic MS Office/financial math . Strong communication, conflict resolution, and composure under pressure . Must be able to work evenings, weekends, and holidays. Ability to stand/walk for long periods and occasionally lift up to 25 lbs . #J-18808-Ljbffr Lightwell Hotel & Spa