Loan Servicing Coordinator

Loan Servicing Coordinator

At Taylor Bank, everything we do is about serving our community and building strong customer relationships.

We are seeking a Loan Servicing Coordinator to work on-site at our Berlin, Maryland corporate office.

You will be responsible for:

Loan Boarding, Servicing, and Controls

• Performing loan boarding, ensuring accuracy of loan terms, collateral, fees and accounting setup.
• Validating executed loan documents against system data; researching discrepancies and coordinating corrections.
• Processing daily servicing transactions, including payments, advances, payoffs, and maintenance activity.
• Performing, and assisting in reviewing, loan related general ledger reconciliations; identifying trends, variances, and recurring issues.

Documentation, Imaging, and Exceptions

• Reviewing post closing documentation and imaging quality for completeness and adherence to retention standards.
• Maintaining and analyzing exception, tickler, and aged item reports; recommending resolution strategies and escalating complex items.
• Supporting periodic loan file reviews and testing activities; assisting in documenting findings and corrective actions.

HMDA, CRA, and TRID Support

• Preparing, uploading, validating, and correcting HMDA and CRA data within the NContracts system.
• Reviewing edit reports, data trends, and recurring errors; collaborating with underwriting, lending, and operations to improve upstream accuracy.
• Supporting TRID documentation workflows by reviewing POS data, disclosure completeness, and documentation integrity.

Reporting, Exams, and Process Improvement

• Preparing operational, servicing, and compliance related reports for loan operations leadership.
• Supporting internal audits, loan reviews, and regulatory exams by compiling data, documentation, and analysis.
• Participating in system enhancements, workflow redesign, and testing related to LOS, POS, core, imaging, and reporting tools.
• Identifying opportunities to automate, streamline, or strengthen loan operations processes and controls.

Development & Other Duties

• Cross training with the Loan Administrator on controls, escalations, regulatory submissions, and reporting requirements.
• Serving as designated backup for key loan operations control functions as assigned.
• Performing other related duties as assigned to support Loan Operations efficiency, compliance, and service standards.

You should have:

• Associate's degree from two-year college or university and at least one (1) year of mortgage servicing or banking experience; or equivalent combination of education and experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent communication and interpersonal skills.
• Team-oriented and adaptable to change.

We offer:

• Growth opportunities.
• A friendly, collaborative work environment.
• An amazing benefits package: including affordable medical, dental and vision plans; Health Savings Account with employer contribution; employer paid Life, short-term and long-term disability insurance; voluntary supplemental insurance plans; 401(k) with company match; generous paid time off, paid parental leave and more.
• This is an hourly, non-exempt position. We also have a discretionary bonus plan, subject to company performance.

Taylor Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their status as protected veterans or individuals with disabilities, their race, color, religion, sex, sexual orientation, gender identity or national origin.