Sales & Service Manager

Job Description

Job Description

Salary: Starting at $70,000

Who We Are

At Seaside Plumbing, were not just fixing plumbingwere restoring peace, uplifting lives, and raising the standard of what service in the trades looks like.

We believe:

• Service should feel human, not transactional
• Technicians should be respected, trained, and developednot just managed
• Leadership should be present, accountable, and growth-focused
• And a career in the trades can be something youre proud ofnot just something you do

Weve built a company where people grow, customers trust us, and the bar is set high.

Lets Be Clear (Read This First)

This is not for everyone.

This is not a passive management role.
This is not just keeping the board full and putting out fires.

This is a high-performance leadership role where:

• Accountability matters
• Coaching matters
• Results matter

You are responsible for the performance, development, and standards of your team.

If you avoid hard conversations, struggle to hold people accountable, or prefer low expectationsthis is not the place for you.

We are where the best come to become eliteand you are responsible for leading them there.

What Youll Do

As a Service & Sales Manager at Seaside, you will:

• Lead, coach, and develop a team of Service Technicians
• Set clear expectations and hold your team accountable to performance standards
• Conduct ride-alongs, 1:1s, and ongoing coaching
• Drive revenue through technician performance and execution
• Partner with dispatch and customer service to optimize operations
• Monitor KPIs and take action when performance is off track
• Support hiring, onboarding, and development of new technicians
• Step in to assist with technical challenges and closing sales when needed
• Ensure every customer receives a 5-star experience
• Address customer concerns and resolve issues professionally

What Success Looks Like Here

• Your team performs at a high levelconsistently
• Technicians are improving, growing, and engaged
• KPIs are met or exceeded
• Customers trust us and refer us
• You address problems early and directly
• You lead with clarity, consistency, and accountability

What Makes This Role Different

This is not just about managing people.

We invest heavily in:

• Leadership development
• Coaching and performance systems
• Building strong, capable teams

You wont just manage a team here
Youll build one, develop it, and elevate it.

Compensation & Benefits

We believe great people deserve to be taken care of.

• Competitive pay
• 100% paid health, dental, and vision (for you AND your family)
• 401(k) with 4% match
• Profit sharing
• Paid time off and holidays
• NO emergency on-call
• Gym membership

Very few companies offer what we offer. We mean that.

Who This Is For

This role is a great fit if you:

• Naturally lead and hold people accountable
• Are comfortable having tough conversations
• Care about both people AND performance
• Take ownership and follow through consistently
• Want to build and develop a high-performing team

Who This Is NOT For

This is NOT a fit if you:

• Avoid conflict or accountability
• Struggle to coach or develop others
• Prefer reactive work over proactive leadership
• Dont take ownership of team performance
• Want a low-pressure management role

Location

Serving homeowners across the Eastern Shore of Maryland and Delaware.

Final Word

There are easier management roles out there.

But if youre looking for:

• Ownership
• Impact
• The ability to lead and develop a strong team
• And a role where your leadership actually matters

This is where you raise your standardand help others do the same.

Apply Now

If youre ready to lead at a high level and make a real impact, wed love to meet you.

Seaside Plumbing is an equal opportunity employer. We are committed to building a team that reflects a wide range of backgrounds, experiences, and perspectives.