Customer Accounts Advisor

Job Location: Fairview Heights, IL Job Schedule: Corporate Retail Store Job ID: 77524 Date Posted: 06/16/2026 Salary Range: $16.25 to $17.00 per hour (annualized). Incentive Pay: Eligible based on performance. Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are fully satisfied. As a Customer Accounts Advisor, you will build relationships with customers over the phone and face‑to‑face to help bring them one step closer to ownership. Responsibilities Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone. Sell customers on the benefits of timely lease agreement renewal payments. Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals. Assist with merchandise returns and guest deliveries as directed by management. Clean and certify merchandise in the Quality Assurance Center for all items personally returned. Complete and maintain weekly vehicle maintenance sheet and route sheets daily. Load, secure and protect product in company vehicle. Safely operate company vehicle. Assist the Sales Team as needed. Perform any reasonable duties requested by management. Requirements United States: at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR. Canada: at least 18 years old. Must meet DOT requirements to obtain certification in required states (United States). Ability to work schedule of hours varying from 8 am to 9 pm. Ability to lift up to 50 lbs. without help and up to 300 lbs. with a dolly. Two years of retail/customer service experience preferred. High School diploma or equivalent preferred. Excellent interpersonal and communication skills. High energy with the ability to effectively perform all functions of the store and multitask effectively. Proper telephone etiquette. Uphold the Aaron’s Brand and protect company assets. Maintain a professional appearance. Proficient computer skills. Benefits Paid time off, including vacation days, sick days, and holidays. Medical, dental and vision insurance. 401(k) plan with contribution matching. Benefits vary based on full‑time and part‑time employment status. Note: The pay range provided above is the lowest to highest amount in good faith we believe we would pay for this role at the time of this posting. We may pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, any collective bargaining agreements, and business or organizational needs. Payment is only considered wages or compensation when earned, vested, and determinable. Any bonus, commission, or other compensation remains at the Company’s sole discretion until paid and may be modified at the Company’s discretion consistent with the law. #J-18808-Ljbffr Aaron Sales And Leasing