FacOps Customer Service Associate (Student Temp)

Facilities Operations Support

The Facilities Operations team is responsible for the planning, construction, and ongoing maintenance and operations of the University of Michigan-Dearborn's physical property, its buildings and infrastructure, grounds, and utilities. We watch over the energy efficiency, sustainability, and environmental health of the campus and help assure the occupational health and safety of our students, faculty, and staff. We provide general services for the campus community, including mail and deliveries, shuttle and parking services, and fleet maintenance.

The student selected for this position will provide support and back up for the Front Desk and Inventory Control Clerk for Facilities Operations.

This position requires a 10 hour per week commitment, with flexibility during final exams.

Shift/Hours/Days: Monday through Friday from 8:00 a.m. to 5:00 p.m. (front desk coverage is most needed from 11:30 a.m. to 5:00 p.m.)

This position requires in-person work.

Responsibilities*

• Front Desk Coverage - answer phones, greet visitors, issue and collect keys
• Answer questions in person, on the phone, and by email
• Utilize a work order system to input requests for facilities operations services
• Assist with inventory, supply deliveries, stock organization, and ordering
• Other office and stockroom responsibilities as needed

Required Qualifications*

• Current UM-Dearborn student.
• Strong technology skills
• Consistently professional regarding communication, punctuality, and reliability.
• Reliable transportation to campus
• Strong organizational skills with a keen eye for detail.
• Dedicated work ethic with the initiative to lead a project and see it through to completion.
• Collaborative spirit - experience working successfully in a team environment.
• Consistently provide excellent customer service to all visitors, callers, and colleagues

Desired Qualifications*

• Work-study Preferred (FAFSA Award)
• Ability to learn AiM software for work order and inventory management.
• Experience working in facilities operations and/or supply chain management (inventory)
• Experience with aggregating and analyzing data using Excel and Google Sheets.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.