Associate II Sales Support

Sales Support Specialist

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart.

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

Position Summary

Salary - $51,000 base + 5% AIP

The Sales Support Specialist is responsible for ensuring sales orders are processed efficiently, accurately, and within established timelines. This role provides critical operational and administrative support to inside and outside sales teams, enabling seamless order management and customer satisfaction.

The Specialist works cross-functionally with sales management, customer service, and other internal teams to validate orders, monitor account activity, and support revenue-generating activities. This role also contributes to reporting, quoting, and lead/order management processes to support overall sales performance.

What You'll Do

• Process sales orders and change requests accurately and efficiently to meet delivery deadlines
• Review and verify order details to ensure completeness, pricing accuracy, and compliance with company policies
• Provide day-to-day support to inside and outside sales representatives
• Partner with sales management, customer service, and internal teams to resolve order or account-related issues
• Monitor and manage account activity for assigned customers or territories
• Support lead and order management activities for designated sales segments (by account size or geography)
• Prepare product and licensing quotes for pre-sales and customer requests
• Track, analyze, and report on key data such as sales performance, market conditions, and team metrics
• Take orders on qualified leads when appropriate and support pipeline progression
• Maintain accurate records within CRM and order management systems
• Identify opportunities to improve processes and drive operational efficiency

What You Bring to the Role

• Established individual contributor with the ability to perform under moderate supervision
• Experience supporting sales operations, order processing, or customer service functions
• Strong attention to detail with the ability to ensure accuracy in high-volume transactional work
• Ability to solve routine problems and make minor adjustments to processes when required
• Effective communication skills, with the ability to explain information requiring interpretation
• Strong organizational skills with the ability to prioritize and manage multiple tasks
• Proficiency in Microsoft Office and familiarity with CRM/order management systems
• Ability to follow established procedures while adapting to new assignments as needed
• Collaborative mindset with the ability to work cross-functionally

Education & Experience

• High school diploma or equivalent required; 2-year college degree preferred
• Typically requires 3 years of general work experience or 2 years of functional experience in a similar role
• Demonstrated ability to apply job skills, company policies, and procedures to complete assigned tasks

The typical base pay range for this role across the U.S. is USD $38,800.00 - $62,100.00 per year.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.