Concierge

Job Description
Position:Concierge

Department:Rooms Division

Reports:Chef Concierge

Updated:August 2023

To be successful in this position, the ideal candidate must meet the following criteria.

In addition to the Service Standards for All Employees

Primary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)
•In-depth understanding of essential hospitality standards and company policies.
•Proven skill in developing relations with guests, vendors, and internal departments.
•Time management and resource management.
•Responsible for booking restaurants, activities, babysitting. i.e., systems used Opera, RA and Knowcross.
•Assisting guests with booking flights, transportation, and Amtrak train.
•Ability to project a professional and knowledgeable demeanor.
•Strong organizational, communication and verbal skills
•Ability to provide professional communication in all environments.
•Stay poised and professional under all circumstances; remain polite, courteous, and helpful.
•Learn to evaluate guests by their preferences.

Normal Working Hours: (Shift, days)
•Shifts vary daily, days off may not be together, expected to work holidays.

Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)
•Prior hotel experience preferred.
•Public/Guest contact position

Educational Requirements:
•High School Diploma or G.E.D. required.
•Associate or bachelor's degree preferred.

Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)
•Strong communication skills both verbal and written.
•Strong phone etiquette

Technical Requirements:
•Strong computer skills

Hourly position with possible gratuities.