IT Manager

IT Manager

Responsible for the comprehensive management of assigned client relationships and related IT infrastructures and environments to ensure optimal performance and meet existing and future needs. Manage consulting engagement to achieve both client satisfaction and profitability goals. Key areas include: Technical--technology strategy, budgeting, purchasing, documentation ownership, warranties, project management, IT asset disposals, help ticket management, hands-on & webinars/virtual training, Google administration. Client relation, technology planning, budgeting and implementation, consistent check-ins and related communications, attend related meetings, user satisfaction surveys, coordinate incorporation of additional services as contracted and attending important client events.

The IT Manager will be responsible for the overall management of client relationships and their IT infrastructure.

Develop a partnership with key stakeholders at client organizations, ranging from CEO's to end users

Develop 1, 3, and 5 year technology plans for small to medium sized businesses

Manage the IT operations at various clients

Aid in the design of technology solutions, taking into account budget, risk and other organizational environmental factors

Present technical information to non-technical audiences

Manage consulting engagements to achieve both client satisfaction and profitability goals

Excellent working knowledge of IP and internet/email topology and networked systems

Excellent working knowledge of all Windows Operating systems, Microsoft Applications,

Excellent, proven organizational and project management skills

Excellent customer relationship and communication skills

Ability to quickly assess situations, troubleshoot problems, make decisions, and follow through to resolution

High degree of self-motivation and organization, able to work independently with minimal supervision.

Enthusiastic, outgoing, adaptable, unflappable under pressure and comfortable working in a variety of client environments.

Undergraduate education and 3 or more years of relevant experience

3 or more years of IT experience.

Working knowledge of networked systems, Windows & Apple OS, Microsoft Applications, Server Virtualization and Cloud based file and email systems

Experience working on IT Project and/or Operations teams

Excellent time management and ability to prioritize tasks efficiently

Excellent communication skills, both written and verbal

Enthusiastic, adaptable and calm under pressure

Challenging, exciting consulting work without the overnight or long distance travel

Competitive Salary

Health, Dental, Life, Short Term and Long Term Disability insurance

Generous paid time off

Company Holidays

Tuition Reimbursement

401K with company matching