Systems Programming Analyst

Req ID:376802NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Systems Programming Analyst to join our team in Plano, Texas (US-TX), United States (US).Position OverviewWe are hiring a 77 - FT Supervisor Systems Programming Analyst within the Network, Telephony & UC domain. This role is responsible for Conferencing, ensuring high availability, reliability, and performance of enterprise systems in a 24x7 environment.Key Responsibilities• Core Responsibility: Conferencing• Perform advanced troubleshooting across systems, networks, or applications• Lead or support incident, problem, and change management processes• Conduct root cause analysis and implement permanent fixes• Proactively monitor and respond to alerts and outages• Automate operational tasks using scripting/tools where applicable• Ensure compliance with SLAs, KPIs, and service delivery standards• Maintain SOPs, knowledge base, and documentationTechnical Skills & ToolsRequired tools/technologies: Microsoft ToolsStrong troubleshooting skills, monitoring tools expertise, and automation capability expected.Experience & Level ExpectationsYears of experience required: 2Position level: 77 - FT SupervisorRole Depth Expectations• Execute operational tasks and follow runbooks• Escalate complex issues to senior teams• Learn tools and processes continuouslyInterview Evaluation GuideScreening Questions• Explain your hands-on experience with Microsoft Tools.• Walk through a real incident related to Systems Programming Analyst and how you resolved it.• How do you perform root cause analysis and prevent recurrence?• How do you handle high-severity incidents under pressure?• How do you follow SOPs and escalation processes?• How do you prioritize multiple incidents?Must-Have Skills• Hands-on experience with Microsoft Tools• Strong troubleshooting and RCA capability• Experience in production support environmentNice-to-Have Skills• Automation/scripting experience (Python, PowerShell, etc.)• Experience with enterprise monitoring tools• Certifications relevant to domainRed Flags• Lack of real incident handling experience• Inability to explain troubleshooting steps clearly• No hands-on exposure to listed toolsAbout NTT DATANTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.Posting Date:Department:IS Staff Aug - 1493050021