Answering Service Operator

*Description*

Top Must Haves:
1. Someone who's looking to learn, avid learner
2. Competitive Edge
3. Flexibility in schedule (10 hours of availability to be scheduled)
4. Someone with positive attitude
5. Good tenure***
6. Near perfect Attendance needed

Customer Service Reps are taking high volume calls from incoming patients of DRs for their clinics which are Hospitals and Smaller Health Clinics. Their job is to determine who's on call at a client, pull up contact info in database and triage the call to the appropriate contact. KPI's: 85% of calls within 30 seconds.


Since we are a 24/7 call center, we do not have set shifts. Instead, we have a window that allows us some flexibility when scheduling. For example, someone that is hired for a first shift must be available to work as early as 7am and as late as 6pm. They will not work 7am-6pm, but they will work between these hours. Schedules are made typically 3-4 weeks in advance, so they always know what they are working. All shifts require working every Saturday or a Sunday. This is a requirement. We will send which weekday we are looking for and the shift when we reach out to you for assistance with recruiting.


We do have a need for a temp to hire 1st shift ( hours are between 7am-6pm must be able to work as early as 7am and as late as 6pm, will not work 7-6). This shift requires working every Sunday. They will have Saturday and another day off during the week, may not be consecutive days off. We are looking for a true professional, someone who is reliable a fast learner and is self-sufficient. A good phone presence and good communication skills are a must. Also must have proven tenure within their roles. We are not interested in reviewing candidates who do not stay at their previous roles. They also must be able to type at least 40WPM. Familiar with medical terminology is a plus and some call center experience is a must. We handle sensitive calls from patients and medical staff, so we are looking for a stronger individual for this role. We do need a higher caliber candidate. We are 24/7 which means we never close. This position does require working holidays and during inclement weather and is deemed essential.
Training is typically 10:30 -6:30 /7pm for all shifts!
No Free Parking for first shift- they encourage people not to drive
ATTENDANCE IS MANDATORY DURING TRAINING 2-3 WEEKS
IF YOU MISS TRAINING YOU WILL BE DROPPED FROM THE CLASS

we are focused on bringing candidates in that have experience working in a medical setting ( hospitals, medical practices, health centers etc) and want to make sure that these positions are not advertised as call center positions. These positions are all onsite.

*Skills*

Customer service, Call center, Data entry, Inbound call, Customer support, Health care, Customer service call center, Insurance

*Top Skills Details*

Customer service,Call center,Data entry,Inbound call

*Additional Skills & Qualifications*

Reliable- On time
Good Call quality
Courteous

*Experience Level*

Expert Level

*Job Type & Location*This is a Contract to Hire position based out of Boston, MA.
*Pay and Benefits*The pay range for this position is $22.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Boston,MA.
*Application Deadline*This position is anticipated to close on Aug 12, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.