HCV (Housing Choice Voucher) Specialist

HCV (Housing Choice Voucher) Specialist

Evergreen Residential is a high growth Real Estate Company and institutional investment platform in the single-family residential ('SFR') and build-to-rent ("BTR") sectors. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world's largest asset class at scale. Our team is collaborative, open-minded and curious. Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about our business, but we don't take ourselves too seriously.

We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts.

If you are self-motivated and mission driven with a 'can do' mindset and see solutions where others may see problems, come and grow with us!

We are hiring a Housing Choice Voucher Specialist to join our team in our Property Management department. The incumbent will be accountable for ensuring the efficient coordination of the HCV processes from application approval to move-in status.

This is an office-based position in Charlotte, NC, and requires in-office attendance five days a week, Monday through Friday.

The Role:

This position includes, but is not limited to, the following responsibilities:

• Navigate the housing choice process with applicants from application start to move-in stage.
• Coordinate the intake and lease-up process for voucher holders.
• Monitor and resolve cases of HCV applicants that are high priority, particularly those who have spent excessive time in the approval to move-in process.
• Prepare and submit required documents (e.g., RFTA packets, lease agreements, tenancy addendums) to PHAs for approval.
• Provide consistent, detailed and timely communication utilizing phone, email, portal &/or text with applicants, internal team members, property inspectors, etc.
• Ensure timeliness and comprehensive completion of applications submitted to various Housing Authorities.
• Maintain thorough records for all voucher-assisted residents, ensuring ongoing compliance with HUD and PHA regulations.
• Serve as the primary contact for residents utilizing vouchers regarding program-related questions, lease compliance, and recertifications.
• Provide support and clarification to residents regarding rent portions, utility allowances, and Housing Authority notices.
• Monitor and track recertification dates, inspection schedules, rent changes, and interim adjustments.
• Respond promptly to Housing Authority inquiries and resolve discrepancies or compliance issues.
• Establish and maintain strong working relationships with local PHAs.
• Coordinate with the Construction and Maintenance teams to ensure required inspections are passed successfully to facilitate timely move-ins for HCV applicants.
• Collaborate with the Collections and Renewals teams on HCV related matters including, but not limited to, reaching out to relevant Housing Authorities to renew HAP contracts and informing these Authorities of residents that fail to pay their rent and fees.
• Ensure there is comprehensive, accurate and up to date HCV related documentation in the database, ERMS (Ender), and SmartSheet.
• Stay up to date on HUD guidelines.
• Projects and additional duties as requested

Qualifications and Experience

• High school diploma or GED required, Bachelor's degree preferred.
• 3+ years' experience in property management, with a housing choice voucher specialty
• 3 years' team management experience
• Strong working knowledge of HUD guidelines
• Demonstrated ability to establish and sustain relationships with both internal and external customers
• Proficiency with property management software programs such as Yardi, and with Microsoft Office applications including Outlook, Excel and PowerPoint
• Demonstrable customer service orientation
• Strong written and verbal communication, organizational and interpersonal skills
• Detail-oriented with excellent follow-up and time-management, able to consistently meet goals and deadlines without sacrificing quality
• Proactive, self-directed, and highly motivated