Global Product Support (GPS)

Who We AreApplied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We OfferSalary:$147,000.00 - $202,500.00Location:Santa Clara,CAYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. Key ResponsibilitiesSupport FOAK on new product at on-site and technical training of account teamsEnsure legacy corrective actions and Lessons Learned are captured in New Products design intent. Contribute to the FMECA process. Develop new procedures and Best Known Methods (BKMs) to service new products.Participate in Engineering Design ReviewsPartner with Quality & Reliability (Q&R) group to review and address Top Field IssuesParticipate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if neededDrive resolution of key issues with Engineering. Own beta site test plans and reportingAlign with Global Technical Training (GTT) on overall training plans for new products, train the trainers.Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locationsSupport new product final test for MFGFunctional KnowledgeDemonstrates depth and/or breadth of expertise in own specialized discipline or field Business ExpertiseInterprets internal/external business challenges and recommends best practices to improve products, processes or servicesLeadershipMay lead functional teams or projects with moderate resource requirements, risk, and/or complexity Problem SolvingLeads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutionsImpactImpacts the achievement of customer, operational, project or service objectives; work is guided by functional policiesInterpersonal SkillsCommunicates difficult concepts and negotiates with others to adopt a different point of viewTravelYes, 10-20% of the TimeAdditional InformationTime Type:Full timeEmployee Type:Assignee / RegularTravel:Relocation Eligible:NoThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at View email address on click.appcast.io, or by calling our HR Direct Help Line at View phone number on click.appcast.io, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.SummaryLocation: Santa Clara,CAType: Full time