Property Manager

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Position Overview Onsite Property Managers are responsible for the day‑to‑day operations of the apartment complex they are assigned to. They must work well in a team‑oriented environment, manage their assistant property manager and maintenance team (if applicable), and support other duties outlined below. Pay Rate: Starting $15/hr, up to $25/hr plus incentives. Essential Functions Timely collection of rents and other fees. Maintain daily inspections of curb appeal, signage, patios, common areas, grounds and parking lots. Answering phone calls and returning voicemails. Submitting maintenance requests and dispatching maintenance through the internal maintenance system. Maintain consistent communication with residents on payment plans and/or applying for rental assistance. Maximize potential revenue by maintaining physical and financial numbers. Monitor turnover and work with Maintenance Regional to complete make‑ready products. Accurately fill out and submit legal documents for the enforcement of evictions for non‑payment of rent and breach of contract. Exercise sound judgment to minimize costs and contracted vendors. Issue resident violations and violation fees when needed. Establish and maintain good working relationships among all properties. Be knowledgeable about all company policies and procedures. Tour vacant apartments to prospects and maintain a high closing ratio with follow‑ups. Complete rental applications that include running credit checks, criminal background checks and income verification. Work with Leasing Manager and the Compliance Department to process rental applications. Ensure the safety, comfort and privacy of all prospects, residents and business partners. Be familiar with competitors and their specials by completing mystery shops and/or monthly market surveys. Market vacancies on Facebook, Craigslist and any additional free advertisement sources. Work with Marketing Director to market vacancies on paid advertisement sources (if applicable). Review and explain the lease agreement, addendums and resident handbook to new residents. Inspect move‑outs in a timely manner and process a security deposit disposition. Deescalate and resolve resident conflicts on the site level. Act as a runner for any outgoing files and/or monies when applicable. Complete daily, weekly, monthly reports when requested. Comply with local, state and federal Fair Housing Laws. Perform any and all tasks requested by the Regional Manager and upper management. Maintain a daily traffic log to be used by marketing personnel. Competencies Communication proficiency Excellent customer service Ethical conduct Flexibility, multitask efficiently Initiative Time management Bilingual (English and Spanish) preferred Excellent verbal and written communication Excellent interpersonal skills Attention to detail Organization skills Problem solving Knowledge of contracts and discrimination laws Supervisory Responsibility If applicable, train, supervise and review performance of an assistant on‑site manager and ensure quality control on employees’ duties. Collaborate and assign day‑to‑day tasks of property team members. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to talk or hear, frequently required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms. Must be able to lift and carry at minimum 25 lbs. Physical requirements include sitting, walking, lifting, endurance, talking, hearing and the use of frequent motor skills. Position Type & Expected Hours of Work This is a full‑time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. (hours are subject to change based on business needs). Overtime may be required depending on business needs (Saturdays may be required). Travel Personal vehicle is to be used for travel between properties or to the corporate office, all within the same county. Position Requirements Valid United States Driver’s License. Valid vehicle insurance policy. Eligible to work in the United States. Other Duties Compliance There are three components to compliance: income qualifying, compliance with the physical standards of the property, and social service aspect for each property. Supportive services – along with the compliance aspect of ensuring the family moving in is considered low income by TDHCA’s definition, Tropicana Properties must also provide several supportive on‑site services as defined in the property’s Land Use Restrictive Agreement (LURA). Administrative requirements – duties of an on‑site property manager include ordering of supplies, parts, and the submittal of any vacancies, move‑outs, and timesheets of the maintenance assigned to the property. Leasing This single most important aspect of any property management is leasing. The on‑site manager will support leasing agents by providing great customer service and keeping the appearance of the property like new. Repairs to the exterior are important as well as holding tenants responsible for their mess. The property manager will also assist the leasing team by gathering documentation to qualify potential tenants, keeping up with vacancies, make‑readies, and renewals in a timely manner. The property manager is responsible for the property to which they are assigned and is accountable to the Regional Property Manager for all day‑to‑day property operations. The on‑site manager is responsible for overseeing the collection of rent, lease violations, and late fees; investigating and resolving tenant complaints and issues; preparing necessary reports; and supervising the on‑site staff/maintenance personnel. The property manager must demonstrate the ability to understand financial goals, operate assets in owners’ best interest, maintain accurate records of all community transactions and submit property reports on a timely basis. Benefits Medical benefits Paid Time Off (PTO) 401(k) benefits Additional Information This position is currently accepting applications. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. #J-18808-Ljbffr