IT Technology Integrator

Description:

• Process and Workflow Automation
  • Serve as Foundry L&D Automation Champion working to assess and determine automation needs within Foundry L&D.
  • Design, develop, and implement automated workflows using Power Automate and Flow to streamline L&D processes and reduce manual tasks
  • Provide ownership and maintenance support of current workflow solutions and SharePoint lists.
  • Identify opportunities for process improvement and workflow optimization across learning operations
  • Troubleshoot and resolve automation issues, ensuring seamless integration between various platforms
  • Collaborate with internal automation teams as necessary to aid in the development of workflow solutions and dashboards.
• Technical Support for Foundry Data Strategy and Dashboard Development
  • Build and maintain interactive Power BI dashboards that visualize key learning metrics and organizational KPIs.
  • Partner with leadership to define, track, and report on learning effectiveness metrics and business impact.
  • Prepare reports to show performance outcomes of learning solutions developed within LRL and Foundry L&D.
  • Ensure data accuracy, integrity, and security across all reporting systems
  • Provide technical guidance on data strategy and recommend best practices for data collection and analysis
• Knowledge and Learning Management Expertise
  • Develop automated reporting solutions to increase efficiency and reduce manual reporting time
  • Consult with business partners in the development of knowledge management repositories for performance support materials.
  • Provide support in developing Foundry L&D SharePoint Sites.
• Project Management
  • Utilize Smartsheet or similar tools to plan, track, and manage L&D projects from initiation through completion
  • Facilitate project status meetings and communicate updates to stakeholders
  • Implement project management best practices and continuous improvement methodologies
• Coaching and Collaboration
  • Establish a network of internal and external learning and business professionals and benchmark as appropriate.
  • Build relationships with L&D leaders and global L&D partners, leveraging organizational and technical knowledge to support business needs and demonstrate L&D value.
  • Provide coaching and upskilling to colleagues as appropriate.
  • Collaborate with IT personnel to implement technology within Foundry L&D.

Minimum Qualification Requirements:

• Bachelor’s degree or higher in technology management, information systems, computer science, learning technology, instructional design, performance technology, or related programs
• Demonstrated expertise in automation workflow and dashboard tools such as Power Automate, Flow and Power BI
• Expertise with DAX programing language for PowerBI dashboards
• Expertise with Smartsheet or other Project Management Software
• Driven person wanting to improve organizational outcomes
• Self Starter who has a passion for technology, learning, data analysis and continual improvement
• Effective problem-solving skills to evaluate and resolve business and organizational problems
• Demonstrated ability in communication, conflict resolution, using good judgement, and managing complexity
• Demonstrated ability to effectively work in a collaborative environment and build trust with internal and external business partners
• Demonstrated ability to scope and lead projects
• Expertise with learning management systems, server content management and learning content delivery tools

Other Information/Additional Preferences:

• M.S. degree in Technology Management, Computer Science, Instructional Systems Technology, Adult Learning, or related experience/education
• Human Performance Improvement (HPI) Certification
• Experience managing technology projects for a global audience
• Experience working with AI technologies
• Working knowledge of and/or experience in a regulated environment
• Demonstrated success influencing without authority
• Instructional Design knowledge with the ability to develop learning solutions
• Knowledge of tools such as Articulate 360, Camtasia, WalkMe, Office365, Microsoft Copilot, Bing Enterprise Chat
• Programming knowledge such as JavaScript, JSON or MySQL
• Experience with machine learning or large language models